MCR Broadcast Operator

Eurovision Services is seeking highly motivated MCR Broadcast Operator to become part of our Network Operations Centre (NOC). She/he will join our global Operations department in Madrid, Spain.Principal Responsibilities of this PositionThe MCR Broadcast Operator is responsible for the setup, monitoring, and orchestration of live transmissions and global events across our Eurovision Global Network, in line with the highest quality standards required by our customers. In this role, you will also provide Level 1 and Level 2 technical support to our customers as part of our 24/7 operational support service.In detail, you will:Manage the set-up, monitoring and coordination of live transmissions from the NOC.Provide outstanding first line technical support (Level 1 and Level 2) for all transmission services and equipment on our Eurovision Global Network.Report faults and modifications on equipment or at any important technical point across the network, in line with our Technical Assistance Center.Take the temporary measures required in order to ensure the business continuity of our broadcast services, ensuring consistent high quality through active monitoring.Apply and document preventive maintenance procedures to avoid possible outages.Support client onboarding processes, including preliminary designs and proof-of-concept testings.Provide technical feedback and incident reporting to other operational units.Participate in event projects to provide technical guidance and engineering solutions.Travel and take part in outside missions when required.Produce workflows and networks designs documentation in English.Provide outstanding customer service to our customers (internal and external).In this position, you will be required to work on shifts, including weekends, overnight, and on-call coverage on a rotating basis.Your Skills and Experience3+ years of proven experience operating and monitoring broadcast systems (satellite communications, fibre, streaming)Excellent knowledge of broadcast and media workflowsHands‑on experience with broadcast equipment and infrastructure (installation, operation and maintenance)Experience with satellite transmission operations, especially in SNG/DSNG environmentsProven experience with MPEG compression and multiplexing, DVB-ASI and DVB-IPProven experience with signal switching and processing: ASI/SDI matrix, standard conversion, monitoring systems, quality assurance of video signals and the ability to identify anomaliesKnowledge of video over IP applications, specifically unicast, multicast, TCP/UDP, IGMP, routing and switchingExperience identifying and resolving common broadcast issues (signal quality problems, black frames, audio loss, etc.)Ability to quickly determine and isolate problem’s sources, easily handling redundancy switching and failover mechanismsStrong problem solving skills and the ability to work under pressure with a high sense of urgencySelf‑management and ability to work independently with limited supervisionCustomer orientation and ability to communicate effectively with clients and partners during operationsGood communication and interpersonal skills, with the ability to work with remote teamsAdded ValueAdditional experience in the following areas would be a bonus:Experience working with geographically distributed and international teamsExperience working on live sports events in a broadcasting environmentKnowledge of digital video concepts (container formats, codecs, compression schemes, tools, best practices, etc.)Perhaps you are missing some of the listed skills and required experience, but you are self‑motivated and eager to learn? Then we still want to meet youWhy Join Us?Becoming part of our team means working in a stimulating, inclusive, and international environment that comes with a range of fantastic benefits :28 working days of paid vacation per yearPrivate health insuranceCompany pension fundPublic transport allowanceParkingAbout Eurovision ServicesWith over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end‑to‑end solutions to produce, distribute and personalize content for their audiences.We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at