Enterprise Customer Success Manager

Enterprise Customer Success Manager Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our flagship platform, Ubuntu, powers breakthrough initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company serves the world’s major public‑cloud and silicon providers and industry leaders in many sectors. With more than 1,200 colleagues in over 75 countries, Canonical operates largely remote, meeting in person two to four times a year in interesting locations to align on strategy and execution. Location Remote – the role is based worldwide. Customer Success Segments Mass – SMEs or large businesses starting their journey with Canonical Focus – Large companies with established ARR Step Growth – a selection of high‑potential customers What your day will look like Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications and more. Elaborate and coordinate complex projects with developers, IT managers and decision makers across various industries. Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that meet customer objectives. Manage a portfolio of customers in a specific geographic region, identifying growth opportunities or renewal risks with Sales. Run a disciplined weekly customer and business review process with cross‑functional teams, prioritise blockers and drive resolution through product and engineering teams. Serve as a customer advocate internally, influencing Canonical product road‑maps, documentation and processes to improve satisfaction and retention. Support reactive ticket requests from customers. Create campaigns targeting multiple customers through digital touch‑points and activities. What we are looking for in you Minimum 5 years of experience in IT, with exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT. Excellent presentation skills and the ability to guide conversations about complex software. Experience building and improving internal processes while delivering projects on time. A true team player who interacts effectively across all departments and levels, both internally and externally. Knowledge of agile methodologies. Fluency in Spanish and Portuguese, in addition to excellent command of English, is highly appreciated. Additional skills that you might also bring Experience with Salesforce, Jira and other CRMs. What we offer Distributed work environment with twice‑yearly in‑person team sprints. Personal learning and development budget of $2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Team Member Assistance Program & wellness platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. Most colleagues work from home since our inception in 2004, and working here is a step into the future that challenges you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Referrals increase your chances of interviewing at Canonical by 2x. #J-18808-Ljbffr