Head of strategic accounts and partnerships

Who we areFor over 14 years, Novalins has supported healthcare and life sciences companies with medical translation and language services that meet the highest standards of quality and regulatory compliance. Novalins holds four ISO certifications and works with a significant portfolio of medical device, pharmaceutical and CRO companies, supported by advanced technology and a fully integrated AI translation model.Our work involves:supporting regulatory and clinical teams under tight and high-risk timelinesmanaging complex multilingual workflowscombining AI-assisted translation with experienced human specialistsworking with precision, consistency and accountabilityAs AI adoption increases and procurement pressure grows, clients expect partners who are:uncompromising on quality and regulatory complianceconsistent and reliable across high-volume, high-risk projectsfast and responsive, even under tight submission timelinesadaptable to evolving regulatory, technical and organizational requirementsflexible in processes while maintaining strict quality controlslow-risk and dependable for regulatory and quality stakeholdersThis is exactly what we are strengthening.Why this role existsWe already have:strong, loyal clientshigh service qualityfour ISO certificationsdeep healthcare and regulatory expertiseWhat we want to improve is:how our key client relationships are structuredhow they are maintained over timehow they grow in a predictable and healthy wayThis role exists to:bring rhythm, governance and clarity into client partnershipsturn project-based work into longer-term, structured collaborationreduce revenue volatility and protect commercial stabilityclearly position Novalins as a strategic partner rather than a supplierThis role is for people motivated by:building long‑term client relationships that are meaningful and stablebringing structure and clarity to complex commercial setupshaving thoughtful but firmer discussions about value, volumes and collaborationcontributing to sustainable company growth over timeYour missionYour mission is to:develop our top healthcare and life sciences accounts into structured, long-term partnershipscreate stable and predictable collaboration modelssupport sustainable expansion while protecting value and marginsThis role is about building relationships that last, while holding clear commercial ground.What you will focus onClient structure and cadenceset up and lead regular, well‑prepared client touchpointsrun structured discussions around performance, volumes, priorities and future needsact as the main senior commercial contact for a defined group of key accountsCommercial frameworks and negotiationdesign, lead and defend framework and preferred supplier agreementsdefine pricing structures, volume models and commercial commitmentsnegotiate firmly with procurement and senior stakeholders when requiredhold clear positions on scope, pricing and responsibilitiesalign closely with operations and leadership to ensure all agreements are realistic and sustainableExpansion within existing clientsunderstand how each client organization is structuredidentify new teams, geographies and document streamsexpand collaboration thoughtfully across departments and regionsWho you areThis role will suit you if you:have several years of experience in B2B servicesideally have experience in healthcare, life sciences or other regulated industriesare comfortable with structured and sometimes complex commercial discussionsare confident leading negotiations with procurement and senior stakeholderscan hold firm positions while maintaining trust and professionalismprepare thoroughly and follow through reliablyvalue depth, consistency and long-term thinkingYou are someone who appreciatesautonomyclear responsibilitiesworking with thoughtful, serious and respectful peopleenvironments where quality, precision and rigor matterLocation and setupThe role offers:a fully remote setupa hybrid option if you are based in or near Valenciadirect collaboration with the General Manager and foundersreal influence on how client relationships are built and defendedCompensationCompensation includes:a competitive fixed salarya long-term bonus linked mainly to retention, revenue stability and expansion within existing clientsIf this resonates with you, we would genuinely like to hear from you.#J-18808-Ljbffr