Customer Service for Holiday Platform
hace 3 semanas
Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction
Your responsibilities and impact working as a Holiday Consultant for Customer Service for Holiday Platform:
- Providing accurate and detailed information about the company's holiday offers.
- Managing and responding to customer requests through phone and email.
- Assisting customers with managing their bookings, queries and requests.
- Ensuring excellent customer satisfaction by exceeding customer expectations.
- Native-level proficiency in German and a minimum C1 level of English.
- A valid Portuguese work permit (required).
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Flexibility and ability to adapt to changes with a positive mindset.
- Motivation and commitment to perform the assigned tasks effectively.
- Excitement about intercultural communication and embracing the expatriate lifestyle.
- Type of contract: Unfixed term contract, 30 days probation period.
- Working hours: full time (40h/week) Monday- Sunday 8:00-20:00.
- Salary conditions: 1,375 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month.
- Health insurance is provided from the beginning.
- Paid professional training.
- Employee discounts.
- Fun and engaging company-wide initiatives.
- Excellent work culture.
- Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket).
- Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months).
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support the operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?- A colorful city view and a rich cultural history.
- Pros of living in a European capital on a budget.
- Delicious Portuguese cuisine and famous cafe culture.
- Friendly people, good vibes and a happy-go-lucky urban life.
- Warm climate all year and a sunny beach life next to the Atlantic.
- A large English-speaking local community and international environment.
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