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Dutch Speaking Customer Service Tech Support About the job Dutch Speaking Customer Service Tech Support Dutch SpeakingCustomer Service Tech Support Dutch (Native) and English (B2) Relocation Support: Up to 500€ for flight costs and help with finding accommodation Schedule: Monday - Friday, 08:00-20:00 / Weekends, 09:00-18:00 (Rotational Shifts) We are looking for a motivated and technically skilled Customer Service Tech Support representative to join our Barcelona-based team, specifically focusing on the Dutch market. The ideal candidate will have native-level Dutch proficiency and strong English skills. In this role, you will be the primary point of contact for customers needing technical support, particularly regarding car electrical chargers. Your main responsibilities will include managing user inquiries, troubleshooting technical issues, and ensuring prompt and effective resolutions to maintain high customer satisfaction. Your role will involve handling incoming B2C requests, diagnosing and resolving technical problems, and updating customers on the status of their inquiries, all while ensuring compliance with our Service Level Agreements (SLAs). You’ll be an essential part of our tech support team, delivering expert assistance and ensuring a smooth customer experience. Customer Engagement: Respond to customer requests via phone and email, documenting all interactions in the case management system. Provide swift and accurate resolutions to customer issues. Technical Support: Address and resolve technical inquiries, particularly those related to car electrical chargers, requiring specialized knowledge. You’ll guide customers through troubleshooting steps and ensure their issues are resolved. Case Resolution: Manage and close service requests, ensuring customer satisfaction. Queue Management: Oversee the progress of open cases, prioritizing as necessary, and escalating issues when required to ensure SLAs are met. Service Quality: Adhere to SLAs and ensure all interactions meet our high standards of customer service. You’ll need a strong understanding of our products and services to provide accurate support. Complete any other tasks assigned by your manager, which may include administrative duties or participating in team projects aimed at enhancing service quality. Alongside your primary tech support duties, you will also engage in business development activities, such as: Reach out to B2C customers to schedule meetings, introducing them to our products and services. Data Entry: Input meeting details and any additional relevant information into the order system, ensuring all data is comprehensive and useful for the insurer and other relevant parties. Extensive Training: We provide thorough training to ensure you are well-versed in our products, services, and support systems, giving you the tools you need to succeed. Supportive Team Environment: Work in a lively, fast-paced environment with supportive colleagues. We foster a culture of collaboration and encourage professional growth. We offer clear paths for career advancement, whether you wish to specialize further in tech support or move into a leadership position. We support and invest in your development. Relocation Assistance: If you’re relocating to Barcelona, we provide up to 500€ in relocation support and assistance in finding accommodation, helping you settle into your new role and city comfortably. Benefit from a solid salary package with additional performance-based bonuses that reward your dedication to customer satisfaction. Interested candidates are encouraged to send their CV in English to with the subject line "Dutch Speaking Customer Service Tech Support in Barcelona." This role is perfect for someone who is passionate about technology, enjoys solving problems, and is dedicated to providing excellent customer service. Become a valued member of a company that prioritizes excellence, innovation, and customer care. #
