Customer Onboarding Manager

Our mission ? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.Our journey : Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking.Our values :Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect peopleOur beliefs : At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.Discover the steps we took to create a discrimination-free hiring process.Join us as a Customer Onboarding Manager to solve customer problems through continuous improvement and become the customer voice within our Operations team.You will support entrepreneurs and investors through the critical stages of company creation and capital increase, ensuring a seamless experience from day one. You will work closely with Timothée M'Belu , our Senior Lead, and join a 10+ hybrid team split between Paris and Spain to build a service that has never been done before at this scale.ResponsibilitiesAct as a Qonto Ambassador by providing exceptional customer support across multiple channels (email, chat) to resolve capital increase inquiries and respond to punctual questions that French companies may have while creating or investing in their companyBe the voice of our customers by analyzing daily customer problems and collaborating with Product, Tech, Compliance, and AML teams to implement continuous improvements and maintain the WOW effectSet up and maintain internal processes to better respond to customer requests (create, update FAQs & macros, challenge existing procedures) and provide feedback to KYC/B teams and Product teamsTake ownership by identifying anomalies, optimizing problem-solving approaches, and supporting company lifecycle processes by assisting clients, notaries, accountants, and experts involved in capital operations proceduresWhat You Can ExpectDynamic FinTech environment: work in the fast-growing capital increase sector with diverse daily challenges requiring creative problem-solving and regulatory expertise in the French market, while helping entrepreneurs launch their businessesCross-functional collaboration: collaborate daily with external partners and internal teams across France and Spain to ensure a smooth flow of informationInnovation-driven culture: direct input into projects from conception to implementation, with opportunities to identify issues, analyze root causes, and develop countermeasures using our ownership culture that breaks silosAdvanced tools: master our tech stack, including CRM systems (Zendesk), Notion for documentation, Slack for team communication, and specialized compliance tools for KYC/KYB verificationAbout Your Future ManagerYour manager will be Timothée.His background? Tim has a banking background in traditional banks & customer development for startups. He joined Qonto 6 years ago as a lead for Capital deposit team, and now Senior Lead Onboarding for company creators.What can he bring to you? Customer obsession & Ambition, he will help you develop your problem-solving skills to transform challenges into new successes.About YouCustomer service experience: You have initial experience in customer-facing roles, preferably in FinTech, SaaS, or financial services, with a track record of customer satisfactionBilingual communication excellence: You are fluent in both English and French with exceptional written communication skills, essential for handling complex regulatory explanations and customer interactionsAnalytical problem-solving skills: You can analyze customer issues, identify patterns, and work with technical teams to implement solutions while demonstrating strong workplace organization and a sense of priorityCross-functional collaboration: You excel at working with multiple departments and can translate customer needs into actionable insights for internal teamsAt Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick Who knows? You may have the missing piece of the puzzle we've been searching for all along.PerksA tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.Offices in Paris, Berlin, Milan, Barcelona, and BelgradeCompetitive salary packageMeal vouchersPublic transportation reimbursement (part or global)A great health insurance (depending on the country)Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activitiesA progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partnersMonthly team eventsOur hiring processInterviews with your Talent Acquisition Manager and future managersA remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeFind more information about our interview process on our careers website.On average, our process lasts 20 working days and offers usually follow within 48 hoursTo learn more about us: Qonto's Blog | Les Échos I L'Usine Digitale | Courrier CadresTo know how your personal data will be processed during your application process or to request its deletion, please click here.#J-18808-Ljbffr