German-Speaking Customer Service Agent

hace 2 días


Barcelona, España AetherCore A tiempo completo

Position: Customer Support Representative (German Speaker)Location: Lisbon, PortugalStart Date: FlexibleEmployment Type: Full-time | Fixed-term contract (1 year)About The RoleWe are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).Key ResponsibilitiesProvide timely and effective customer support through multiple channelsDiagnose and resolve technical and



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