Support Delivery Lead
hace 4 horas
Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager.Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects.In addition, you will be assigned to a number of customers and partners, becoming their main day‑to‑day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft / Annata service updates.Role :1. Management of customer issues throughout the whole support lifecycle :Ability to triage a support ticketAble to follow support processesApplying knowledge to be able to replicate and progress the ticketEffective communication to the customer and internally with colleaguesCompleting standard documentationPrioritization of workTicket turnaround to ensure that customer SLAs are metLogging tickets through to 3rd parties as / when requiredResponsible for completing internal acceptance testing of fixes and solutions2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests.3. Manage the D365 service updates when applicable.4. Manage customer Business as Usual (BAU) releases when applicable.5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work.6. Project management for smaller projects (Under 50 days).7. Timely and effective response to requests for advice and / or assistance.Responsibilities :1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.2. Handle partner and customer incident, request and change request tickets efficiently.3. Clear and concise communication to the customer, regular screenshares for knowledge
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Support Delivery Lead
hace 7 días
Vigo, España Annata A tiempo completoAnnata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support...
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EMEA Dynamics 365 Support Delivery Lead
hace 4 horas
Vigo, España Annata A tiempo completoUna empresa de software global busca un Delivery Lead para gestionar el soporte a clientes en España. El candidato ideal debe tener más de 5 años de experiencia en Microsoft Dynamics y ser capaz de manejar múltiples incidencias a la vez. Las responsabilidades incluyen la gestión de tickets, comunicación constante con clientes y la implementación de...
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VP Delivery, Digital
hace 2 semanas
Vigo, España Intellias A tiempo completoDive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world's leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future!Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la...
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VP Delivery, Digital
hace 1 semana
Vigo, España Intellias A tiempo completoDive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world's leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future!Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la...
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Knowledge Delivery Lead
hace 4 semanas
Vigo, España Hays A tiempo completo¡Buscamos un/a Knowledge Delivery Lead!Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.¿Tienes experiencia liderando proyectos de grafos semánticos y te apasiona trabajar con tecnologías punteras? ¡Únete a un proyecto innovador en el...
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Knowledge Delivery Lead
hace 2 semanas
Vigo, España Hays A tiempo completo¡Buscamos un/a Knowledge Delivery Lead! Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo. ¿Tienes experiencia liderando proyectos de grafos semánticos y te apasiona trabajar con tecnologías punteras? ¡Únete a un proyecto innovador en el ámbito de datos y arquitectura semántica!...
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Delivery Engineer
hace 7 días
Vigo, España CENTUM research & technology A tiempo completoJoin to apply for the Delivery Engineer role at CENTUM research & technologyCENTUM was founded in 2010 with a clear vision: ‘Flying with a purpose’. We are a team of highly qualified engineers with more than 10 years of experience in the areas of digital signal processing: mobile communications and software defined radio.Our mission is to design, develop...
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Delivery Engineer
hace 2 semanas
Vigo, España CENTUM research & technology A tiempo completoJoin to apply for the Delivery Engineer role at CENTUM research & technology CENTUM was founded in 2010 with a clear vision: ‘Flying with a purpose’. We are a team of highly qualified engineers with more than 10 years of experience in the areas of digital signal processing: mobile communications and software defined radio. Our mission is to design,...
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Delivery Manager
hace 2 semanas
Vigo, España Astek A tiempo completoAt ASTEK Iberia , we are looking for a Senior Project Delivery Practitioner to support B2B and File Integration initiatives within our partner global leader in pharma. Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura. Main responsibilities: Oversee day-to-day...
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Delivery Manager
hace 7 días
Vigo, España Astek A tiempo completoAt ASTEK Iberia , we are looking for a Senior Project Delivery Practitioner to support B2B and File Integration initiatives within our partner global leader in pharma. Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura. Main responsibilities: Oversee day-to-day...
