Operational Excellence Senior Analyst

AniCura is a leading provider of veterinary care in Europe. Our company was born out of the philosophy that sharing resources can create opportunities for better veterinary care and outcomes. Our services include a wide range of high-quality medical services covering preventive and basic health care as well as specialized care, including advanced diagnostics, internal medicine, intensive care, surgery, and orthopaedics. We also provide rehabilitation, physiotherapy, and dietary advice and offers selected pet food and care products. AniCura’s network includes 500 clinics across 17 countries in Europe, providing over 4.5 million high-quality pet consultations each year. AniCura has been part of Mars Veterinary Health since 2018. Mars Veterinary Health comprises a network of more than 3,000 clinics worldwide taking care of more than 25 million pets every year. Together, we are able to provide the highest standards in pet care and achieve our collective purpose: A BETTER WORLD FOR PETS. For more information, please visit our website Location: Amsterdam, Solihull, Munich, Madrid.You will be based in or near one of our four hubs. About MVH Europe Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. Operational excellence plays a critical role in enabling scalable growth, consistent quality, and sustainable performance across our clinics and regions. Role Overview The Operational Excellence Senior Analyst supports MVH Europe’s operational performance agenda by ensuring strong alignment between operational standards and business outcomes. Working closely with central, area, and clinic teams, this role helps embed lean ways of working, improve efficiency, and strengthen a culture of performance and quality across the organisation. As a hands-on contributor and change agent, the role supports the deployment of the end-to-end process architecture and the operational excellence playbook. It also contributes to digital transformation and standardisation initiatives to ensure improvements are scalable, repeatable, and effectively adopted across regions. Key Responsibilities Data Analysis & insight generation · Analyze operational performance data to identify trends, risks and opportunities across clinics and markets; · Translate data into clear, actionable insights that support decision making Operational Excellence Deployment & Standards Support the deployment of the end-to-end process architecture and the operational excellence playbook. Develop and maintain documentation for operational standards and training materials. Standardisation, Automation & Performance Improvement Drive process standardisation, automation, and performance improvement initiatives across clinics and regions. Performance Management & Continuous Improvement Monitor process adherence and operational performance through KPI tracking and root cause analysis. Drive improvement actions based on insights, working cross-functionally to support adoption. Change Support & Best Practice Scaling Support change initiatives in clinics and ensure new ways of working are embedded effectively. Support testing and scaling of best practices from high-performing clinics across the group. Context and Scope This role works cross-functionally with central, area, and clinic teams, embedding a structured approach to operational performance. Acting as a change agent, you use coaching and collaboration to drive adoption of operational standards and improvements. You also support digital transformation and standardisation initiatives to ensure scalability and repeatability across regions. Summary of the Role Job Title: Operational Excellence Senior Analyst Department: Central Operations Segment / Business Unit: MVH Europe Reporting Line: Director Operational Excellence MVH Europe Job Level: T2 Contract: Full-time Education & Professional Qualifications Bachelor’s degree in Business, Operations Management, Engineering, Healthcare management, Veterinary medicine or nursing, dental industry or related field. Lean Six Sigma Green Belt or Black Belt certification preferred. Experience in multisite and healthcare industry will be preferred. Knowledge / Experience 2–4 years of experience in operational improvement, continuous improvement, or lean transformation roles. Demonstrated experience coaching others in operational excellence methodologies. Knowledge of process mapping, standardisation, and KPI systems. Strong communication, facilitation, and stakeholder engagement skills. Ability to work independently and influence without authority. Key Mars Leadership Competencies Drives Results Creates Collaborative Relationships Action Oriented Delivers Growth Our Offer Join a purpose driven company, where we’re striving to shape the future of veterinary care, together. An industry competitive salary and benefits package. A stimulating work environment with good opportunities for personal development. Freedom to take responsibility and the opportunity to influence. Flexible working hours, hybrid working, international, digital work environment. Learning and development opportunities. The opportunity to cuddle our beloved 4-legged friends in our offices. We are always open for a conversation to discuss your individual needs. Interested? Please contact Esther van Berkel, Group Corporate Recruitment Partner , who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through clicking the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds. Internal Candidates / Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.