Floor Manager

hace 2 días

Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

As the Floor Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

  • Offering customers a high level of service through styling advice, product knowledge and store experience
  • Analysing selling information and working with the store manager to maximise the sales performance of your department/ concession
  • Leading a team of sales assistants to achieve excellent standards of service
  • Supporting recruitment and ensuring induction and training of new starters is carried out
  • Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
  • Overseeing store operations
  • Being a brand ambassador and providing the best experience for our customers
  • Stepping into the role of Store Manager in their absence
Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

  • You understand what makes a great customer experience
  • Prior retail or customer-facing experience
  • Fluent in Spanish and English is a plus

Motivation

  • You enjoy creating a positive work environment and leading a team
  • You are results-focused & enjoy multitasking
  • You enjoy developing yourself & others

Behaviour

  • You contribute to building a well-functioning team and embrace different points of view
  • You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
  • You support others to grow by giving constructive feedback
  • You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
  • You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
  • You are able to prioritise efficiently and adapt to sudden changes
  • You communicate clearly & concisely, actively listening to other perspectives
  • You see opportunities to improve everyday processes

Past Achievements

  • Experience in driving sales through others

Experience in recruiting; managing talent, performance and developing team members is an advantage

Additional Information

This is afull-time position with a contract of 40 hours a week. Apply by uploading yourCV as soon as possible. Due to data policies, we only accept applications through our career page.

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Additionally, colleagues based in Spain receive:

Up to 840 euros annually for purchasing clothing at COS

A day off on your birthday

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description
COS

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here

#J-18808-Ljbffr

  • Floor Manager

    hace 1 mes

    Barcelona, Barcelona, España Accor A tiempo completo

    About the RoleWe are seeking a skilled Floor Manager to join our team at The Hoxton Poblenou. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our restaurant and bar areas.Key ResponsibilitiesEnsure the restaurant area is H&S compliant for each shift.Run the daily briefing for the restaurant & bar...

  • Floor Manager Fo La Roca

    hace 3 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGER - adidas FO La Roca VillageDid you know that at adidas we believe that through sport we can contribute to change the world?We are looking for a Floor Manager to join our adidas FO La Roca Village store.Adidas' commitment to our people is fundamental to the success of our team. We offer a real career path for people who want to have a long-term...

  • Floor Manager Fo La Roca

    hace 3 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGER - adidas FO La Roca VillageDid you know that at adidas we believe that through sport we can contribute to change the world?We are looking for a Floor Manager to join our adidas FO La Roca Village store.adidas' commitment to our people is fundamental to the success of our team. We offer a real career path for people who want to have a long-term...

  • Floor Manager Fo La Roca

    hace 3 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGER - adidas FO La Roca Village Did you know that at adidas we believe that through sport we can contribute to change the world? We are looking for a Floor Manager to join our adidas FO La Roca Village store. adidas' commitment to our people is fundamental to the success of our team. We offer a real career path for people who want to have a...

  • Floor Manager Fo La Roca

    hace 2 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGER - adidas FO La Roca Village Did you know that at adidas we believe that through sport we can contribute to change the world? We are looking for a Floor Manager to join our adidas FO La Roca Village store. adidas' commitment to our people is fundamental to the success of our team. We offer a real career path for people who want to have a...

  • Floor Manager FO La Roca

    hace 1 mes

    Barcelona, España adidas A tiempo completo

    FLOOR MANAGER - adidas FO La Roca Village Did you know that at adidas we believe that through sport we can contribute to change the world? We are looking for a Floor Manager to join our adidas FO La Roca Village store. adidas' commitment to our people is fundamental to the success of our team. We offer a real career path for people who want to have a...

  • Floor Manager Fast Track Programme

    hace 4 días

    Barcelona, España Mango A tiempo completo

    En Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115 países y nuestra presencia online se extiende a más de 110 países. Nuestro equipo está formado por personas de 112 nacionalidades y en un 78% por mujeres. En nuestro equipo somos proactivos y dinámicos, con habilidades comunicativas y siempre estamos...

  • Floor Manager FO La Roca

    hace 4 meses

    Barcelona, España adidas A tiempo completo

    FLOOR MANAGER - adidas FO La Roca Village Did you know that at adidas we believe that through sport we can contribute to change the world? We are looking for a Floor Manager to join our adidas FO La Roca Village store. adidas' commitment to our people is fundamental to the success of our team. We offer a real career path for people who want to have a...

  • Floor Manager

    hace 5 meses

    Barcelona, España The Hoxton A tiempo completo

    **Company Description** We’re looking for a Floor Manager to join our team at The Hoxton, Poblenou!** The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a...

  • Floor Manager

    hace 6 meses

    Barcelona, España The Hoxton A tiempo completo

    **Company Description** We’re looking for a Floor Manager to join our team at The Hoxton, Poblenou!** The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a...

  • Floor Manager

    hace 3 meses

    Barcelona, España Accor A tiempo completo

    Company Description We're looking for a Floor Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional...

  • Floor Manager

    hace 1 día

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    As the Floor Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's...

  • Floor Manager

    hace 6 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGER - adidas BC Barcelona Paseo de Gracia   ¿Sabías que en adidas creemos que a través del deporte podemos contribuir a cambiar el mundo?Buscamos Floor Manager para unirse a nuestra tienda adidas BC Barcelona Paseo de Gracia.El compromiso de adidas con nuestra gente es fundamental para el éxito de nuestro equipo.Ofrecemos una verdadera carrera...

  • Floor Manager

    hace 5 meses

    Barcelona, España Accor A tiempo completo

    Company Description We’re looking for a Floor Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a...

  • Floor Manager

    hace 1 día

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    As the Floor Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's...

  • Floor Manager Fo La Roca

    hace 5 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGERen nuestra tienda de Factory Outlet en La Roca del VallésMostrar adidas en el punto de venta como la marca líder en el sector y nuestros valores fundamentales como marca de Autenticidad, Pasión, Compromiso, Innovación y Honestidad para inspirar al consumidor a través del deporteKey Responsibilities:Reportando al Store Manager y Assistant...

  • Floor Manager Fo La Roca

    hace 2 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGERen nuestra tienda de Factory Outlet en La Roca del VallésMostrar adidas en el punto de venta como la marca líder en el sector y nuestros valores fundamentales como marca de Autenticidad, Pasión, Compromiso, Innovación y Honestidad para inspirar al consumidor a través del deporte Key Responsibilities:Reportando al Store Manager y Assistant...

  • Floor Manager Fo Las Rozas

    hace 4 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGER en nuestra tienda de Factory Outlet en Las Rozas   Mostrar adidas en el punto de venta como la marca líder en el sector y nuestros valores fundamentales como marca de Autenticidad, Pasión, Compromiso, Innovación y Honestidad para inspirar al consumidor a través del deporte            Key Responsibilities:   Reportando al Store...

  • Floor Manager

    hace 3 semanas

    Barcelona, España H & M Hennes & Mauritz Gruppe A tiempo completo

    As the Floor Manager , you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's...

  • Floor Manager Fo La Roca

    hace 3 meses

    Barcelona, España Adidas A tiempo completo

    FLOOR MANAGERen nuestra tienda de Factory Outlet en La Roca del VallésMostrar adidas en el punto de venta como la marca líder en el sector y nuestros valores fundamentales como marca de Autenticidad, Pasión, Compromiso, Innovación y Honestidad para inspirar al consumidor a través del deporteKey Responsibilities:Reportando al Store Manager y Assistant...