Digital Business Development: Lead Business Owner Online Aftersales

Descripción SEAT S.A. is the only company that designs, develops, manufactures and markets cars in Spain. Part of the Volkswagen Group, the multinational, headquartered in Martorell (Barcelona). SEAT S.A. already offers the latest connectivity technology in its range of vehicles and is immersed in a process of global digitalisation of the company to drive the mobility of the future. Inspire Boldness To Succeed As One are the four values that guide us in our daily work and in our relationships with colleagues and stakeholders. They represent the essence of our culture and are our DNA. At SEAT, we work with autonomy , live honesty , and challenge the status quo with courage. We continuously challenge ourselves because we believe that we can achieve everything . We experiment and learn from our mistakes when we get things wrong. We provide support and ask for help when needed, and together, we share and celebrate successes. Do you want to take part of this journey? don't wait and join us About the rol : As Lead Business Owner, responsible for identifying and prioritizing digital projects to offer aftersales products and services online and generate leads that drive aftersales business growth and meet SEAT/ CUPRA customer demands. Lead the end-to-end implementation, from definition and approval to market deployment, ensuring seamless collaboration among all stakeholders. Provide a strategic and holistic vision across all projects to ensure coherence and synergies between them. What we expect from you? Proactive Execution and Supervision: Plan, organize, execute, and supervise tasks to achieve mission objectives with minimal guidance. Influence Stakeholders: Influence management, suppliers, colleagues, customers, and team members to meet objectives. Research and Analysis: Analyze trends and developments in the specific area of expertise. Comprehensive Problem Analysis: Evaluate challenges and provide effective solutions using accumulated knowledge and experience. Continuous Improvement: Participate in improvement projects by offering generalist or specialist perspectives. Regulations and Standards: Analyze, update, and implement relevant standards, evaluating alternatives where necessary. Define Online Aftersales Strategy: Align online aftersales strategies with business objectives, ensuring an omnichannel experience for all stakeholders. Business Case and KPIs: Define business cases, KPIs, and budgets for digital projects, ensuring approval and maturity across prioritization committees. Monitor Implementation: Identify business needs, monitor performance, and implement countermeasures when necessary. Coordinate Stakeholders: Identify dependencies with key stakeholders like CARIAD and VW Group Brands for digital strategy execution. Autonomous Decision-Making: Make decisions within defined responsibilities and propose strategic initiatives to leadership. Policies and Procedures: Recommend policies, procedures, and impactful use cases to achieve business value. Best Practices and Synergies: Identify best practices, synergies, and new opportunities from markets and digital projects. Objective Fulfillment: Ensure the fulfillment and optimization of functions and processes, with a focus on strategic initiatives. End-to-End Implementation: Oversee E2E implementation of digital use cases, from definition to deployment and KPI achievement. Representation and Communication: Represent leadership in internal/external digital meetings (SEAT, Group Digital, CARIAD) and facilitate communication across departments. Approval and Monitoring: Prepare and present use cases for internal approval (DPT, DPC, CCC, MRKs), ensuring delivery meets business goals. Requirements: Academical background : Degree in Business Administration, Marketing or a related field. Languages : English Advanced. What we offer? Competitive salary package Collective transportation to our workplaces (Barcelona and Martorell) Hybrid work model: 2 days working from home per week Variety of breakfast and lunch dishes at a discounted price at our canteen and cafeteria Access to our Medical Center network SEAT group life insurance SEAT employment pension plan starting from the 2nd month in the company Purchase of new and used SEAT vehicles with special discounts Advantages in SEAT vehicle leasing for employees Possibility to request a personal loan from the second year in the company Ongoing training through our internal Learning platform Activities and discounts for SEAT employees At SEAT/CUPRA we firmly believe in the power of diversity and inclusion as fundamental pillars of our culture, where everyone can be authentically free and freely authentic. We work passionately to create an environment where every voice is heard and valued, ensuring equal opportunities for all candidates, regardless of gender, sexual orientation, nationality, ethnicity, cultural identity, age, beliefs, or any other diversity. Our commitment to diversity and inclusion is a priority we hold ourselves to every day. Join us and be part of our team