Customer Success Manager

hace 2 días

Madrid, España Astek A tiempo completo
Desde ASTEK Iberia, buscamos un Customer Success Manager para cooperar directamente con nuestro partner líder en el sector de los pagos, en un entorno internacional.
Tu misión, si la aceptas...
- Gestionar la relación con clientes y solucionar posibles problemas.
- Analizar el nivel de satisfacción.
- Identificar oportunidades de ventas.
- Formar constantemente a los usuarios.
- Agrupar y actualizar toda la información del cliente (necesidades, requisitos, restricciones de calendario, presupuestos, quien toma la decisión, etc...).
- Movilizar a los equipos internos involucrados para establecer y desplegar un plan de acción para mejorar la experiencia y lealtad del cliente, y por lo tanto, la rentabilidad (nuevas funciones, nuevas herramientas y servicios...).
- Controlar los indicadores de rendimiento (KPIs) para un análisis regular.
¿Quién eres?
- Una persona con buena actitud y ganas de aprender
- Un buen compañero para trabajar en equipo
- Un amante de los idiomas, con inglés alto (C1)
- Alguien con 4-5 años de experiencia como Customer Success Manager, orientado al cliente, con experiencia técnica y Data Driven.
- Una persona con experiencia en la industria del viaje y las empresas tecnológicas.
- Una persona que tenga conocimiento de lo que son las API, una plataforma y un marketplace. También que entienda datos y Google Analytics.
¿Quiénes somos?
Desde 2015, Astek Iberia acompaña a sus clientes en su desarrollo en toda España (Madrid, Barcelona, Valencia, País Vasco, Andalucía, Galicia, etc.).
Fue fundada en Francia en 1988, Astek es un actor global en ingeniería y consultoría tecnológica, presente en cinco continentes y 22 países. Con experiencia en una amplia gama de sectores industriales y de servicios, Astek es un socio esencial, apoya a sus clientes en un despliegue inteligente de sus productos y servicios, y en la implementación de su transformación digital.
Hoy en día somos más de 8.00 empleados, comprometidos cada día a promover la complementariedad entre las tecnologías digitales y la ingeniería de sistemas complejos.
Nuestro estilo es tener horarios flexibles y valorar mucho el bienestar de nuestros empleados.
¿Por qué unirte a ?
Crecerás profesionalmente en una empresa en constante desarrollo y evolución
️ Disfrutarás de 23 días de vacaciones (además de los festivos) que podrás elegir cuando desees
Te integrarás a nuestro equipo: diverso, multicultural y en constante crecimiento.
Formaciones en las últimas herramientas y stacks tecnológicos.
Modalidad de trabajo hibrido con flexibilidad horaria.
...aunque te queda mucho por descubrir
¿Nos encontramos?
Si quieres participar en el proceso, aplica desde aquí adjuntando tu CV (en inglés) lo más detallado posible y te contaremos más.
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