GEELY Auto Brand-Head of aftersales
hace 1 semana
Key Responsibilities Strategic Planning & Execution Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives. Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics. Parts Operations Management Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution. Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management. Drive initiatives to increase parts penetration rates and merchandise sales. Technical Support & Training Organize and manage the technical team to provide technical support and solutions. Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities. Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information. Customer Service & Management Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty. Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues. Regularly collect customer feedback and drive continuous improvement in service quality. Network Management & Development Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets. Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network. Monitor and evaluate the performance of service networks, promoting continuous improvement. Dealer Management & Performance Evaluation Conduct regular performance reviews with dealers. Identify improvement opportunities and develop action plans to enhance dealer operational maturity. Cross-Departmental Collaboration & Brand Experience Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience. Integrate innovative mobile and digital solutions into the customer experience. Compliance & Risk Management Ensure all after-sales operations comply with local regulatory requirements and brand global standards. Financial Management & Budget Control Lead budget preparation, forecasting, and P&L management for the after-sales department. Qualifications & requirements : 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred). Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand. Deep understanding of supply chain management, technical service operations, and dealership training frameworks. Expertise in ERP, DMS, and aftersales performance analytics platforms. Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams. Superior communication, negotiation, and stakeholder management abilities. Strategic thinker with strong problem-solving skills and a customer-centric mindset. #J-18808-Ljbffr
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GEELY Auto Brand-Head of aftersales
hace 1 semana
Greater Madrid Metropolitan Area, España Geely Auto International A tiempo completoKey ResponsibilitiesStrategic Planning & ExecutionDevelop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives.Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.Parts Operations...
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GEELY Auto Brand-Logistics Manager
hace 4 días
Madrid, España Geely Auto International A tiempo completoAs the Logistics Manager of GEELY Spain:Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution;Ensure that the company's products and materials can be transported to the destination in a timely and efficient manner;Develop and implement logistics plans...
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GEELY Auto Brand-Logistics Manager
hace 2 semanas
Madrid, España Geely Auto International A tiempo completoAs the Logistics Manager of GEELY Spain: Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution; Ensure that the company's products and materials can be transported to the destination in a timely and efficient manner; Develop and implement logistics...
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GEELY Auto Brand-Logistics Manager
hace 2 semanas
Madrid, España Geely Auto International A tiempo completoAs the Logistics Manager of GEELY Spain:Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution;Ensure that the company's products and materials can...
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GEELY Auto Brand-Logistics Manager
hace 2 semanas
Madrid, España Geely Auto International A tiempo completoAs the Logistics Manager of GEELY Spain:Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution;Ensure that the company's products...
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GEELY Auto Brand-Logistics Manager
hace 2 semanas
Madrid, España Geely Auto International A tiempo completoIs this the role for you?¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.As the Logistics Manager of GEELY Spain:This role will :1. Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and...
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GEELY Auto Brand-Logistics Manager
hace 2 semanas
Madrid, España Geely Auto International A tiempo completoIs this the role for you?¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.As the Logistics Manager of GEELY Spain:This role will ：1. Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and...
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GEELY Auto Brand-Logistics Manager
hace 4 semanas
Madrid, España Geely Auto International A tiempo completoIs this the role for you?As the Logistics Manager of GEELY Spain:This role will ：1. Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution; 2. Ensure that the company's products and materials can be transported to the destination in a timely and...
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Geely Auto Brand-Logistics Manager
hace 3 semanas
Madrid, España Geely Auto International A tiempo completoIs this the role for you? As the Logistics Manager of GEELY Spain: This role will ： 1. Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution; 2. Ensure that the company's products and materials can be transported to the destination in a timely...
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GEELY Auto Brand-Logistics Manager
hace 4 días
Madrid, España Geely Auto International A tiempo completoIs this the role for you? As the Logistics Manager of GEELY Spain: This role will ： 1. Establish, manage and coordinate the company's international logistics, including, cargo transportation, warehousing, storage, customs clearance and distribution; 2. Ensure that the company's products and materials can be transported to the destination in a timely and...
