Customer Support Specialist
hace 6 días
At Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of colleagues, based in Amsterdam, Barcelona and Leipzig and you will report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do. Here's a little taste of your challenge: Provide product information and effective technical and administration support through multiple channels (phone and email); Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior; Proactively manage customer expectations; Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities; Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers. What do we expect from you? There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind: You already have successful experience in a similar role; You have impeccable written and verbal communication skills in German (fluent for business discussions) and English (internal business language). Additional language skills, will always catch our attention even more; Good interpersonal and customer service skills; Eager to learn new products and technologies and utilize your knowledge in a practical way; Ability to be both proactive and reactive, and remain detail-oriented even under pressure; Ability to follow standard processes and practices within set service levels; You are a team player; Previous experience with CRM systems (such as SalesForce) is an advantage. What can you expect from us? The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures; A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with; Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly. Let’s not forget the good stuff: Hybrid work environment – work up to 3 days a week from home and 2 days in our brand new Barcelona office; euros gross to set up your home office and monthly home office allowance ; Work from anywhere - work abroad for working days per year ; Birthday off and volunteering time off ; Private health and dental insurance (including children and partner); % employer funded pension scheme ; Lunch or childcare vouchers ; Unlimited Access to LinkedIn Learning ; Access to Gofluent platform to learn new languages ; Employee Assistance Program.
-
Customer Support Specialist
hace 6 días
El Prat de Llobregat, España Webfleet Solutions A tiempo completoWith this position you will join a team of 9 colleagues dedicated to Benelux region, based in Barcelona and you will report to the Regional Team Leader. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer/Technical...
-
B2c Customer Support Representative Spanish Speaker
hace 1 semana
El Prat de Llobregat, España FOX HEAD EUROPE A tiempo completo**Job description** We are looking for a passionate **B2C Customer Support Representative Spanish speaker (Junior) Temporary position** with at least motivation! The Office is located in El Prat de Llobregat, Barcelona. Fox Racing is the global leader in motocross and mountain biking gear and apparel. We outfit the world’s best competitive athletes and...
-
French B2C Customer Support Representative
hace 1 semana
El Prat de Llobregat, España FOX HEAD A tiempo completo**Job description** We are looking for a passionate French B2C Customer Support Representative (Junior) with at least motivation! The Office is located in El Prat de Llobregat, Barcelona. Fox Racing is the global leader in motocross and mountain biking gear and apparel. We outfit the world’s best competitive athletes and enthusiasts with products that...
-
Technical Support Analyst
hace 1 semana
El Prat de Llobregat, España Clarivate A tiempo completoWe are looking for a Technical Support Analyst to join our growing Customer Care Support Team at Clarivate! The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a knowledge-centered...
-
Customer Success
hace 1 semana
el Prat de Llobregat, España Revelyst A tiempo completoThe objective of this position is to maximize the profitability of our assignedMultibrand dealers/distributors across EMEA, to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term.You will play a key role in the relationship with a...
-
Customer Success
hace 7 días
El Prat de Llobregat, España Revelyst A tiempo completoThe objective of this position is to maximize the profitability of our assignedDé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud.Multibrand dealers/distributors across EMEA, to make the business relationship with them easier and to develop a professional bond...
-
Customer Service Associate
hace 6 días
El Prat de Llobregat, España DOW JONES A tiempo completoDescription :The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal,...
-
Operations Support Specialist
hace 1 semana
Cornellà de Llobregat, España Immfly A tiempo completoElevate Aviation Experiences with Immfly At Immfly, we believe flying should be more than just a journey.…it is a wonderful experience. Headquartered in Barcelona since 2013, we have been redefining in-flight connectivity, entertainment, and retail, working alongside 50+ airlines across Europe, Latin America, North America, and Asia Pacific. With a...
-
Customer Success
hace 2 semanas
El Prat de Llobregat, España Revelyst A tiempo completoThe objective of this position is to maximize the profitability of our assigned Multibrand dealers/distributors across EMEA , to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term. You will play a key role in the relationship with a...
-
Customer Success
hace 4 semanas
El Prat de Llobregat, España Revelyst A tiempo completoThe objective of this position is to maximize the profitability of our assigned Multibrand dealers/distributors across EMEA , to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term. You will play a key role in the relationship with a...
