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hace 5 horas
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are looking for a Billing Specialist who will define, execute, and ensure the proper functioning of the company's end-to-end billing process, including order approval, invoice issuance, collection management (SEPA and credit card payments), and compliance with tax obligations through SII reporting. The role ensures effective coordination with other departments to resolve issues efficiently and maintain consistency throughout the process. Billing and Administrative Control Review and approve orders in accordance with internal procedures. Issue accurate invoices within established deadlines for the company's various subsidiaries. Manage SEPA direct debit collections and credit card payments, including corresponding reconciliations. Record, update, and verify data in the management system. Prepare and submit information to the SII, ensuring regulatory compliance and data accuracy. Internal and External Customer Support Manage inquiries, emails, and incidents related to billing. Clarify and resolve discrepancies identified by clients. Coordinate with internal teams to obtain information or validate required data. Cross-Departmental Interaction Collaborate with the Customer Service Department (SAC) to resolve billing-related tickets. Coordinate with the Collections team regarding outstanding payments and returned debits. Communicate with the Sales team to verify commercial terms, pricing, and agreements applicable to billing. Monitoring and Continuous Improvement Verify the consistency of information generated and recorded in internal systems. Identify recurring issues and propose process improvements. Review internal billing reports, validating information and completed processes. Role Requirements Education Bachelor's Degree in Administration, Accounting, Finance, or a related field. Experience 1–3 years of experience in billing or administrative roles. Demonstrable experience with SII processes (preferred). Experience with SAAS, ERP systems and
