Customer Service Manager CSM
hace 1 día
Job Description - Customer Service Manager CSM (m/f/d) ) Job Number Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success. JOB SUMMARY: The Customer Service Manager (CSM) serves as main point of contact with the customer. Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future customers. Responds to customer inquiries and is responsible for assuring customer satisfaction by coordinating with the Service Center Team. JOB RESPONSIBILITIES: Coordinate and communicate all aircraft issues with the customer. Meets customer upon arrival, reviews work scope with customer and add squawks as required during arrival debrief. Review warranty programs. Discuss applicable service bulletins, quotes, and flat rates as required by the customer. Adjust schedule as needed. Discuss credit terms and collect prepay or deposits, if applicable. Define communications and discrepancy approval process with the customer throughout visit. Confirm customer’s schedule and verifies customer information in database. Provide schedule estimate update to the customer. Communicates initial service order and work scope to Lead after customer debrief. Obtain customer approval for any additional work to be performed on the aircraft and communicates changes to TSM. Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the TSM Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer. Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network. In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change Pro Forma invoice. Responsible for participating in the Service Center safety culture. Upon departure debrief, meet with customer to: Review terms, work accomplished, list of open discrepancies and return aircraft logbook. Delivers pro forma invoice and collect
-
Customer Service Manager CSM
hace 1 día
comunidad valenciana, España Textron A tiempo completoJOB SUMMARY The Customer Service Manager (CSM) serves as main point of contact with the customer. Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future customers. Responds to customer inquiries and is responsible for assuring customer satisfaction by coordinating with...
-
Service Manager
hace 1 día
comunidad valenciana, España onhunters A tiempo completoDesde onhunters , estamos buscando un/a Service Manager para incorporarse a una multinacional referente en el sector industrial y construcción , reconocida por su enfoque en la mejora continua, la orientación a cliente y una sólida cultura comercial. Ubicación : Valencia (modelo híbrido con viajes frecuentes a Murcia y Andalucía) Contrato : Indefinido...
-
Service Manager
hace 2 semanas
comunidad valenciana, España onhunters A tiempo completoDesde onhunters , estamos buscando un/a Service Manager para incorporarse a una multinacional referente en el sector industrial y construcción , reconocida por su enfoque en la mejora continua, la orientación a cliente y una sólida cultura comercial. ¿Qué te ofrecemos? Ubicación : Valencia (modelo híbrido con viajes frecuentes a Murcia y Andalucía)...
-
Customer Experience Specialist
hace 3 días
comunidad valenciana, España Helloprint A tiempo completoReady for a once in a lifetime adventure in Valencia? Do you want to work in sunny Valencia and become part of our super dynamic team? Then our HelloPrint adventure is your adventure! Meet the most ambitious scale-up in Europe today. From our office in Valencia, we make sure our customers love us by giving them a 9+ WOW service. As we are growing, we are...
-
Technical Service Engineer
hace 3 días
comunidad valenciana, España Jeanologia A tiempo completoThe textile industry is one of the most polluting industries in the world. Did you know that? JEANOLOGIA is radically changing how things are made by developing sustainable techs for garment finishing which are shaking up the industry! We collaborate with both brands and manufacturing/textile finishing centers with a clear objective: Transforming the textile...
-
Customer Experience Specialist
hace 4 días
comunidad valenciana, España Helloprint A tiempo completoYour Adventure Starts Here Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe’s most ambitious scale-ups? Then HelloPrint is your place to be. From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW experience. As...
-
Customer Experience Specialist
hace 1 día
comunidad valenciana, España Helloprint A tiempo completoYour Adventure Starts Here Ready for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe’s most ambitious scale-ups? Then HelloPrint is your place to be. From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW experience. As...
-
Assistant Store Manager
hace 4 días
comunidad valenciana, España POP MART A tiempo completoIndustry: Designer toys and collectible piecesLocation: Madrid - Gran VìaJob type: Full time PermanentWorking Hours: 40 hours per week (Mon - Sun). About POP MART Founded in ****, POP MART is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture...
-
Global Service Process Owner SAP
hace 1 semana
comunidad valenciana, España Sonova Group A tiempo completoAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding...
-
Service Delivery Manager Valencia
hace 1 semana
Comunitat Valenciana, España Digital Talent Agency A tiempo completoEn Digital Talent Agency te ofrecemos oportunidades laborales de incorporación directa en empresas destacadas del sector tecnológico. Ponemos el foco en tu desarrollo profesional, qué te gusta, cómo eres y con qué tipo de proyectos te sientes motivado. **_¿Tienes experiência como Service Delivery Manager?_** ¡Entonces esta propuesta es para...
