Data Center Manager, Data Center Ops

Data Center Manager, Data Center Ops (DCO)Amazon Data Services, Inc. – Job ID: This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7, with the role on a night shift schedule that is subject to adjustment to meet operational demands.Key job responsibilitiesPrioritize and assign trouble tickets to data center technicians and operatorsManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locationsDevelop career paths for the employees and update them in internal toolsRecruit and train data technicians to ensure appropriate staffing levelsEnsure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logisticsFast‑learn or act as the subject‑matter expert across all aspects of data center operationsEnsure all operational KPIs and metrics are being measured and metInspire and guide improvement in team processes, technology innovation and automationManage large‑scale events (outages) and act as the call leaderImprove the workflows and throughput for data center operationsRecommend, document, and oversee policies and procedures to meet industry best practices and required SLAsMaintain the on‑call schedule coordinating absence and vacationsBe passionate about the quality and quantity of services being provided and continuously strive to improve our customer experienceA day in the lifeAmazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.Basic Qualifications2+ years of data center, network engineering, and/or systems engineering experience2+ years of experience managing people in a technical environmentPreferred Qualifications2+ years of computer hardware experience, including troubleshooting and repairing experienceExperience in technical writing in a relevant fieldCertifications in a relevant field (CCENT, Network+, CCNA)Behavioral interviewing and hiring experienceAbility to work on a flexible schedule including days, nights, and/or weekendsCompensation and BenefitsSalary: USA – AZ – Mesa: 78,400.00 – 137,300.00 USD annually. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off and parental leave. Learn more about our benefits at is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for interview or onboarding, please visit for more information.#J-18808-Ljbffr