SENIOR CUSTOMER EXPERIENCE REPRESENTATIVE

hace 6 días

Cataluña, España Etro A tiempo completo

Etro spa es una marca italiana de moda y lujo, fundada en 1969 y que pone su atencion a la calidad de los tejidos y estampados. Tiene collecciones pret à porter para hombre y mujer y acesorios. For our boutique in Barcelona we are looking for a Senior Client Advisor available for work full-time. She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand. Key Responsibilities : Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage Assist customers accordingly with Etro selling ceremony Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products Ensure the achievement of the Store goals, enhancing and developing the business Build and strengthen relationships with customers by developing CRM strategies Establish good group dynamics, through efficient communication Contribute to manage the visual display of the products in accordance with Etro visual guidelines Help ensuring the products replenishment and physical inventory of merchandise Follow Company grooming, accordingly with Etro standards and policies. Key Requirements Deep passion for fashion and luxury Experience in a similar role within fashion retail companies Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude Ability to adapt to different customers Team-playing attitude Strong communication skills Ability to work in a dynamic environment Fluent in spanish and english. Another language is a plus

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