Workplace Architect

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end‑to‑end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce. MISSION OF THE ROLE We are seeking a visionary and experienced Workplace Architect to define the future of our digital workplace offerings. This role requires a deep technical background in Unified Endpoint Management (UEM) and Unified Communications as a Service (UCaaS), coupled with a forward‑thinking perspective on Artificial Intelligence (AI) and its impact on modern employee services and security. RESPONSIBILITIES 1. Architectural Strategy & Vision Develop and champion the technical roadmap and architectural vision for modern workplace and Digital Employee Experience (DEX) offerings at Konecta Serve as the subject matter expert (SME) for all aspects of endpoint technology, security, UCaaS platforms, and next‑generation support systems for all our workplace contracts. Drive innovation by integrating visionary concepts into current and future client solutions. Evaluate and select emerging AI technologies and platforms to enhance security, efficiency, and the overall employee experience. Directly support Konecta's internal transformation by defining the roadmap and supporting the associated modernization project. 2. Solution Design Design scalable, secure, and resilient workplace solutions based on Unified Endpoint Management (UEM) platforms. Architect comprehensive security solutions leveraging principles of Zero Trust and Conditional Access across all endpoint devices and applications. Integrate DEX monitoring and remediation tools to proactively measure and improve the employee's digital experience across all endpoints and communication channels. Design technologies for end‑user support, such as Contact Center as a Service (CCaaS) and Generative AI platforms , ensuring seamless employee self‑service and assisted support. 3. Pre‑Sales and Consulting engagement Act as a senior technical leader during pre‑sales and complex solution development phases, directly engaging with high‑value clients and stakeholders. Contribute to consulting engagements to help our clients define their strategy around Employee Experience and Digital Workplace transformation Implement innovative Proofs of Concept (PoC) to demonstrate the benefits and feasibility of our advanced solutions (e.g., AI‑driven automation, predictive support). REQUIREMENTS Experience: 8+ years of progressive experience in IT architecture, specifically focusing on End‑User Computing (EUC) or Workplace technologies. Deep Technical Expertise is required in all areas: UEM & Security: Expert‑level knowledge of UEM platforms and advanced security concepts, including Zero Trust , Conditional Access , identity management, and endpoint security protocols. Digital Employee Experience (DEX): Experience integrating and utilizing DEX tools for experience monitoring and proactive remediation. End‑User Support Technology: Strong working knowledge of CCaaS solutions and the application of GenAI for automated IT service delivery. Unified Communications as a Service (UCaaS): Proven experience architecting and implementing large‑scale UCaaS solutions, focusing on voice, video, and persistent chat integration. Visionary Acumen: Proven familiarity with Autonomous Endpoint Management concepts and a clear understanding of the trajectory of AI in IT operations. Communication: Exceptional ability to translate complex technical architectures and future visions into clear, concise language for technical teams, business leaders, and clients. Certifications: Relevant senior certifications from major cloud, UEM providers (e.g., Microsoft, etc.) are highly desirable. Fluent English is required Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Konecta by 2x Madrid, Community of Madrid, Spain #J-18808-Ljbffr