Trust & Safety Specialist
hace 4 semanas
Hi, we’re Fever. We’re excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
ABOUT THE ROLE
The Security Team oversees Fever’s security operations. We are vigilant in ensuring there is no breach or vulnerability threatening our company or endangering our employees in order to keep them safe and protected. As a Trust & Safety Specialist, you will report to the Trust and Safety Manager and be involved in ensuring third parties adherence to regulatory requirements, minimizing risk, and maintaining Fever quality standards in addition to Fever’s community wellbeing. This role will require proactivity, autonomy, drive and a good deal of incidents and reports.
You will be expected to:
Conduct comprehensive investigations on potential and existing partners, clients and customers and respond to any Trust & Safety violations.
Perform KYP and KYC checks to verify the identity and legitimacy of entities and individuals, as well as following auditing processes.
Prepare clear, detailed investigative reports and present findings to relevant stakeholders.
Monitor and stay current on industry trends, regulatory changes and best practices in due diligence, KYP and KYC processes.
Identify potential risks and red flags through investigative findings and recommend appropriate actions.
Create and organize reports for managers to assess team’s quality.
Assist in the development and implementation of policies and procedures related to investigations and compliance.
Provide training and support to internal stakeholders on investigation processes, as needed.
Use data to identify gaps in current policies and processes, making recommendations for improvement.
Collaborate with internal teams to deal with issues concerning fraud against Fever and its clients.
Stay up-to-date on regulatory requirements and industry standards related to user safety and platform integrity.
Participate in cross-functional projects aimed at improving platform integrity and user safety.
Assist with training and onboarding of new team members.
In order to be successful in this role, you will need:
Prior experience in investigations, fraud, bribery, compliance and in-depth knowledge of the relevant processes (due diligence, KYP, KYC).
Knowledge of investigative tools, techniques and databases, including OSINT, relevant regulations, sanctions, and industry standards.
Although not a requirement, AML knowledge will be considered.
Strong analytical skills with the ability to synthesize complex information and identify key issues.
Speak fluent English, with fluency in other languages a plus (especially Spanish, French, or Portuguese);
Bring emotional intelligence to work and the ability to communicate effectively with very varied internal and external stakeholders, especially during sensitive situations.
Innovative, strong multi-tasking capabilities.
Possess strong time management skills and have ownership over work entrusted to you.
Be comfortable handling highly confidential and sensitive information.
Strong communication skills and the ability to interact with users clearly in an international environment, such as dealing with different regions such as the Americas, APAC, etc.
You can expect to join a lovely team of diverse, hardworking and kind professionals, where a cultural fit is someone looking to have an impact and work nimbly. We will strive to provide you the tools and information needed to be successful at your role and grow professionally.
This role is located at Fever’s HQ in Madrid, and although we can be flexible with the timing you will be expected to move there if you are currently living elsewhere.
BENEFITS
Attractive compensation package
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of the city, with possible travel across our markets
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
English Lessons and Gympass
Possibility to receive in advance part of your salary by Payflow
We have free snacks, drinks and fruit at the office
Thank you for considering joining Fever. We cannot wait to learn more about you
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
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