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We are looking for a Junior Field Service Engineer to join our team in Madrid, Spain Reporting to: Service Field Supervisor / Field Coordinator As a Junior Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises. You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area. You will manage the assigned spare parts VAN stock, ensuring proper availability and control. All technical interventions must be carried out in full compliance with the environmental guidelines established by Vertiv Spain, as well as any specific requirements applicable at customer facilities. Key Duties & Responsibilities Respond, in a professional manner, to all assigned service calls while on duty Read, understand, and comply with all procedures outlined in the Field Procedure Manual Perform all work in a safe manner, and in accordance with established company safety policy and local regulations Keep dispatching center informed of your schedule and the status of all open jobs Ensure spare parts are properly accounted for using established parts procedures Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises Maintain the accuracy of the customer and installed base database by reporting errors Report and promote sales or service leads to the proper department. Actively seek for tech. leads and service business opportunities. Being a reference point for key customers in case of emergency and troubleshooting Work closely with department supervisor to assist with day to day operational duties Ensure availability to work during week-end and night in compliance with local labor laws Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out To attend to the environmental trainings that are locally required. To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling,
