Senior Business Travel Consultant

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About The RoleThe Senior Business Travel Consultant – Executive Care is part of a newly established, market-specific Executive Care team, dedicated to delivering a premium, high-touch service experience to a select portfolio of high-value and VIP customers across the UK & Ireland. This role is designed for an experienced travel professional with deep expertise in Amadeus or other GDS platforms, who thrives in complex, fast-paced environments and takes full ownership of end-to-end customer journeys. You will act as a trusted travel advisor and single point of contact, handling sophisticated itineraries, time-sensitive changes, and escalations with confidence, discretion, and commercial awareness. The ideal candidate is customer-obsessed, proactive, and commercially astute, combining strong technical travel knowledge with critical thinking and exceptional service delivery. What You'll Do Executive Customer Support & Ticket Ownership Deliver exceptional, end-to-end travel support for Executive Care customers within the market. Own each case from initiation to resolution under a "one ticket, one consultant" model. Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services. Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging. Apply sound judgement when making decisions within defined risk and commercial guidelines. Travel Booking Expertise & GDS Proficiency Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms). Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations. Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation. Ensure accuracy, compliance, and cost efficiency across all bookings. Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team. Service Quality & Customer Satisfaction Consistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution-focused service. Apply the market-specific Quality Scorecard to ensure behaviours align with Executive Care expectations. Adapt communication style to customer urgency, tone, and seniority. Use customer sentiment, feedback, and context to inform decision-making and escalation when required. Cross-Functional Collaboration Partner closely with