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Windows Escalation Engineer Responsibilities: Provide technical support and troubleshooting expertise for complex Windows issues escalated from front‑line support teams. Analyze and isolate complex problems into a reproducible issue. Explain complex technical issues to non‑technical people. Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. Requirements: In‑depth knowledge of Windows operating systems (Windows 10 and 11), including architecture, components, and internals. Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis). Experience with network analysis (VPNs, proxies, using Wireshark/Fiddler). Proficiency in C++ and C# or other programming languages for analyzing and debugging code‑related issues. Excellent communication and interpersonal skills, able to explain technical concepts clearly to both technical and non‑technical audiences. Ability to work independently and as part of a team in a fast‑paced environment. Fluent in English. Nice to have: Experience with Windows internals (COM, RPC, drivers). Knowledge of networking protocols. Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency. Kusto/KQL knowledge for telemetry analysis. Benefits: Salary Range: $4,000 – $6,000 USD per month. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sur Global by 2x. #J-18808-Ljbffr
