System and Network Service Engineer

Are you the new service-minded team player we are looking for? Valmet is a global technology leader serving process industries worldwide. With over 225 years of experience and a team of 19,000 professionals, we deliver cutting-edge automation and flow control solutions that drive efficiency and sustainability.Our Automation Solutions business provides advanced control systems that optimize performance, reduce emissions, and improve energy efficiency. We are looking for a dedicated and experienced System and Network Service Engineer to join our Automation Business Line in Spain. Madrid is the primary location, however we are considering other locations in the country. If you're passionate about technology, thrive in a dynamic environment, and love building strong relationships, this could be your perfect next move. Your responsibilities In this position, you can expect to provide customer service, such as maintenance, troubleshooting and on call services, and to participate in projects implementations related to Distributed Control Systems (DCS). You can also expect to continuously visit the customer facilities around Spain and occasional international travelling for training purposes. Your activities, in detail: Customer Follow-up: Provide maintenance & troubleshooting of automation equipment to the assigned customers for identifying potential technical requirements, upgrades and training needs, quality assurance guidelines, status of installed equipment and proposal of corrective actions, follow up delivery process, spare parts and warranties in order to ensure a permanent customer satisfaction and support. Assist the Service Manager to follow-up customer's satisfaction inquiries and offering updated reports. The assistance will be performed at the customer facilities, including on call services.  OT System and Network Service: Provide support and counselling both for customer and internally for the design, maintenance and troubleshooting of System and Network for Operational Technology (OT) systems. Databases and Information Management Service: Participate in the design and service for customer's Information systems and reporting tools. Sales support: Assist the Service Manager in sales phase for quotation of services and equipment. Follow the delivery process and give sales assistance for solutions to the customer needs. Who is the candidate we are looking for Bachelor's degree in computer or communication engineering or related educational background. Fluent in English and Spanish. Technical knowledge in Cisco Routing and Switching is a differential. Knowledge of SQL databases is a differential. Team building skill, technical product knowledge, cooperative in business and direct contacts, stress resistant, able to organize own work (independence and discipline), capable of a multitasking job, fast responsive and available. Willingness to travel approximately 70% of your working week around Spain. We offer We offer a collaborative and dynamic work environment with meaningful projects that support industrial efficiency. The global presence fosters cultural exchange, professional growth, and a shared commitment to excellence.We also offer you competitive compensation and rewards: bonus plan, health insurance, flexible work arrangements, continuous learning opportunities and many other wellness and leisure benefits. Additional information If you have any questions regarding the role and its responsibilities, get in touch with your future manager Luis Privado via e-mail: Questions related to the recruitment process, please contact your recruiter Mariana Ferreira Henriques: Please note Applications via e-mail will not be considered. Please make use of the email for questions only. You must submit it through our recruiting channel Valmet Careers no later than December 7. We conduct interviews continuously; this means we might choose a candidate even before the closing of the application period. Do not wait and apply soon, we are expecting you. That feeling when… everything works together is what makes working at Valmet uniqueValmet is where the best talent from a wide variety of backgrounds comes together. With professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team