Empleos actuales relacionados con IT Service Desk Incident Coordinator - Madrid - BNP Paribas CIB
-
IT Project Manager
hace 5 días
Madrid, España CIVIR A tiempo completoJoin to apply for the IT Project Manager (Service Desk) role at CIVIREstamos buscando, para uno de nuestros clientes, un Project Manager IT con experiencia en Service Desk para liderar la implementación y evolución de su modelo de soporte. La persona ideal combinará conocimientos técnicos de ITIL y herramientas ITSM con habilidades de gestión de...
-
IT Project Manager
hace 6 días
Madrid, España CIVIR A tiempo completoEstamos buscando, para uno de nuestros clientes, un Project Manager IT con experiencia en Service Desk para liderar la implementación y evolución de su modelo de soporte. La persona ideal combinará conocimientos técnicos de ITIL y herramientas ITSM con habilidades de gestión de proyectos y liderazgo de equipos distribuidos. Su rol será clave para...
-
IT Project Manager
hace 4 días
madrid, España CIVIR A tiempo completoJoin to apply for the IT Project Manager (Service Desk) role at CIVIR Estamos buscando, para uno de nuestros clientes, un Project Manager IT con experiencia en Service Desk para liderar la implementación y evolución de su modelo de soporte. La persona ideal combinará conocimientos técnicos de ITIL y herramientas ITSM con habilidades de gestión de...
-
IT Project Manager
hace 2 días
Madrid, España CIVIR A tiempo completoEstamos buscando, para uno de nuestros clientes, un Project Manager IT con experiencia en Service Desk para liderar la implementación y evolución de su modelo de soporte. La persona ideal combinará conocimientos técnicos de ITIL y herramientas ITSM con habilidades de gestión de proyectos y liderazgo de equipos distribuidos. Su rol será clave para...
-
IT Service Support Analyst
hace 7 horas
Madrid, España BNP Paribas A tiempo completo**GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **SPAIN IT PRODUCTION**: Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is...
-
IT service desk Analyst
hace 6 días
Madrid, España The Cigna Group A tiempo completoAbout Cigna Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the center...
-
Associate Service Desk Analyst
hace 6 días
Madrid, Madrid, España Capgemini A tiempo completoJob Description Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. Job Description -...
-
IT Service Desk
hace 3 días
Madrid, España Jobbe A tiempo completoBuscamos para Importante Consultora Multinacional, una persona para cubrir el puesto Service Desk con experiência. La funcion principal seria la ejecucion de los despliegues informaticos de Windows 10 en las oficinas del Ayuntamiento de Madrid. SE REQUIERE: - Experiência en SCCM (System Center Configuration Manager) y maquetación. - Experiência BMC...
-
Associate Service Desk Analyst
hace 19 horas
Madrid, España Capgemini A tiempo completoJob Description Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. Job Description - Grade...
-
Auxiliar Administrativo/va IT Service Desk
hace 7 días
Madrid, España Eurofirms A tiempo completoDesde Eurofirms seleccionamos a un/a auxiliar administrativo/a IT service desk para un proyecto de atención al cliente en el ayuntamiento de Madrid. Las funciones a realizar son: - El puesto será para la atencion al cliente en primer nível. - Atención de llamadas y resgistro de incidencias. - Entre otras tareas propias del puesto de...
IT Service Desk Incident Coordinator
hace 2 semanas
About the JobCONTEXT AND ROLE SUMMARYThe Telecom & Workspace Domain is part of the Corporate and Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the IT Service Desk is responsible for delivering best class end user support of Company employees. Constantly adapting and evolving to be on the edge of the industry leading practices and technologies.Key ResponsibilitiesCoordinates the activity for the efficiency and effectiveness of the incident management processProducing information for IT Service Desk management based on KPI (reports)Helping in maintaining incident management system alignedEnsures all IT Service Desk personnel follow the incident management process in the proper way including the guidance of trainings where neededReview and audit the process to ensure it is achieving the objective and that proper practices are followedOwns the incident within the area of responsibility, being the accountable for itCoordinate the resolutions of live incidents with other support areas and levelsManages timely communications for the open incidentsMaintain constant information about status of incident process to support operationsMain ActivitiesOwner of the incidents within the IT Service DeskMakes sure the incident management process is followed properlyRequests IT Service Desk personnel for effectiveness of the processHas proper incident management process knowledge and skillsCreate and maintains reports having as source the SKMS raw data, to ensure efficiency of the processAssists the IT Service Desk Manager in providing accurate information of resolutions and/or management reportsCarrying out regular reports and audits of random incident resolutions to ensure proper steps are followed and the quality of information to maintain the process efficientHelping in assessing the complexity of issues and escalating to the proper IT Service Desk team or Manager as necessaryCommunicating quickly and effectively with all users or stakeholders when issues arise through to resolutionManages the workload of queues to ensure proper priorities are followed accordingly considering also factors such as VIP tagsDetermines the proper stakeholders of incidents in the communication loops either technical and managerial and keeps the information loopMaintains current information about ongoing situations and potential impacting issues in the IT Service Desk informational systemsContributes to the process improvements providing data driven reports (Service now and Power BI)Corporate AccountabilityLeading by example as a role model for Company’s values and professional standardsDriving the delivery of business and corporate plans for your own areas of responsibilityDriving continuous improvement within your own areas of responsibilityTaking a proactive approach to risk management, ensuring risks and issues are identified, addressed, and reported and, where appropriate, escalatedBeing fully aware of and actively complying with Company and Domain policies and procedures relevant to your own responsibilities and to corporate policies and procedures including equality, sustainability and the environment, health and safety and data protection.Performing any other reasonable duties as directed by line management.Professional Skills, Abilities And Experience5 to 10 years’ experience working in IT infrastructure (ideally in Corporate Banking environments)Above average incident comprehensionCustomer-focused with a commitment to delivering a superior end-user experienceFluid in framework adoption, participation and collaboration.Good knowledge in process related practices.Experience with ITIL-based service management and support tools (Service Now)Excellent communications skillsWell organized and self-oriented to efficiencyGood interaction capabilities and assertivenessTime management and activities coordinationGood in both technical and business scenario understanding and knowledgeLanguages And QualificationsRequiredBachelor of Science degree in IT or Computer ScienceFluent English spoken and written (C1)Knowledge and experience with ServiceNowPower BIPower AutomatePowershellPythonDesirable:FrenchITIL Foundation certificationBenefitsTraining programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.Flexible compensation plan.Hybrid telecommuting model (50%).32 vacation days.Diversity and inclusion commitmentBNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.#J-18808-Ljbffr
