Assistant Manager Global Customer Support
hace 1 semana
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal, Barrons, MarketWatch, Investors Business Daily, Dow Jones Factiva and Dow Jones Risk & Compliance. Job Title Assistant Manager Global Customer Support Reports to Vice President Global Customer Support What you do The Global Customer Support Specialist will provide key administrative and project support to the Global Customer Support leadership team. This role includes coordinating programs, preparing executive presentations, supporting strategic initiatives and partnering with cross‑functional teams on projects and employee recognition efforts. Assist the Vice President of Global Customer Support and Leadership in the delivery of their day‑to‑day responsibilities and projects. Serve as a point of contact in the VP's absence by fielding questions and providing support to internal stakeholders and, when appropriate, the SVP of Customer Service. Take the lead in supporting ongoing functions that ensure quality across the teams. Take on other tasks, projects and meetings to provide support as assigned by the VP Global Customer Support. Analyze customer service metrics to determine opportunity areas and identify key weekly and monthly metrics to highlight successes for various publications and OKR reports. Work closely with Customer Service colleagues locally and globally to ensure synergy across the entire group. You are dedicated to providing great customer service and have a strong desire for a career in Customer Service management. ~ You have a solid understanding of contact center performance and quality metrics. ~ Project coordination and follow‑through. ~ Familiarity with Salesforce. ~ 2 years of project management and 2 years of leadership experience in a customer service environment. ~ Strong skills in Google Suite of products—Docs, Sheets and Slides—with the ability to create polished executive‑ready materials. ~ Understanding of customer service metrics and the ability to analyze and visualize data to support decision‑making. ~ Excellent organizational and time‑management skills with the ability to manage multiple priorities. ~ Experience with a CRM system. ~ Experience in customer service operations or contact center environments. Bachelor's degree in Business Administration, Communications or related field preferred (or equivalent work experience). Reasonable accommodation Dow Jones Making Careers Newsworthy – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. We strongly encourage applications from all qualified individuals including women, people with disabilities and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.
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Assistant Manager Global Customer Support
hace 1 semana
Barcelona, España Dow Jones & Company A tiempo completoJob Description The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street...
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Senior Manager, Customer Support
hace 1 semana
Barcelona, España The Knot Worldwide A tiempo completo**ABOUT THE ROLE AND OUR TEAM**: As the **Sr. Manager, Global Customer Support**, you will lead and inspire a high-performing execution team focused on managing day-to-day operations in customer facing teams as: collections, vendor support and concierge. The Sr. Manager Global Customer Support will oversee these functions across our global marketplace...
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Assistant Store Manager
hace 4 días
Barcelona, Barcelona, España American Vintage Groupe A tiempo completoWe're looking for talented individuals to Caroline, Store Manager of our Paseo de Gracia store, and take part in the daily life of a team of 6 people.As Assistant Store Manager, you work closely with the Store Manager to drive performance, support operations, and engage the team.You are ready to:Drive performance and customer experienceDeliver a personalized...
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Customer Support Manager
hace 2 semanas
barcelona, España Roamless A tiempo completoJoin to apply for the Customer Support Manager role at Roamless About Roamless The origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good. We all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable — so we built...
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Manager - Customer Support
hace 2 días
Barcelona, España Ingram Micro A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level? Ingram...
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Senior Customer Support Manager
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Barcelona, España Roamless A tiempo completoJoin to apply for the Customer Support Manager role at Roamless Our truly global mobile connectivity service is up to 90% cheaper than traditional roaming. With one eSIM, you get instant, reliable data anywhere in the world. No SIM swaps, no hunting for Wi‑Fi, no choosing countries or data packs. Hiring globally and fully remote, we’re a team of 50 and...
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Assistant Store Manager
hace 3 días
Barcelona, España PINKO A tiempo completo**Descripción de la compañía**: Launched in the early 1980s by Cristina Rubini and Pietro Negra, PINKO is a contemporary fashion brand with an Italian spirit. Creativity and quality are central traits to the PINKO brand, expressed in both its forward-looking collections and its cutting-edge retail concepts. These combined factors led to international...
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Customer Service Agent
hace 7 días
Barcelona, España Talent Search People A tiempo completoWe are recruiting a Customer Service Agent Sales Support Assistant with an Excellent level of English for an international company. Experience of at least 2 years in similar tasks are required. We are looking for:-At least 2 years of previous experience in similar position-Excellent level of English and Spanish-High level of a European language-Solid working...
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Senior Global Customer Support Leader
hace 2 semanas
Barcelona, España Roamless A tiempo completoA cutting-edge mobility service company is hiring a Customer Support Manager to lead the development of a new support organization. This role demands a strong background in customer support and team management, particularly within telecom sectors. The ideal candidate will shape processes and support strategies while overseeing a global team. Enjoy a fully...
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Customer Support Manager
hace 2 semanas
Barcelona, España Roamless A tiempo completoJoin to apply for the Customer Support Manager role at RoamlessAbout RoamlessThe origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good.We all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable — so we built...
