croupier(Brazilian-Portuguese speaking)

Imagine Live Spain – Live Dealer – Alcobendas, Community of Madrid, Spain Location: Alcobendas, Community of Madrid, Spain Job Type: On‑site Schedules: 8‑hour shifts in the morning, afternoon, and night. Part‑time and full‑time positions available. Requirements Strong willingness to learn, grow, and continuously improve performance within the gaming industry. Motivation to work in a multicultural and diverse team environment. Basic understanding of customer service principles and practices. High level of responsibility, reliability, and punctuality. Ability to confidently work in front of cameras and with different studio equipment. Excellent communication skills and a naturally engaging, positive presence. Proficiency in specific dedicated language and good command in English (both spoken and written). Strong attention to detail and accuracy in all tasks. Proactive, solution‑oriented mindset with a positive attitude. Previous experience in a casino or gaming environment is an advantage, but not mandatory. Responsibilities Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner. Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players. Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times. Game Integrity: Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game. Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy. Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices. Player Interaction: Provide clear instructions to players and answer any game‑related questions in a friendly and professional manner. Engage with players via live chat to enhance their gaming experience and build a sense of community. Report player complaints or concerns, escalating issues to the Studio Supervisor when necessary. Compliance & Regulations Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices. Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on‑camera presence. Technical Management Manage the pace of the game according to studio guidelines and operational procedures. Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly. Report any technical issues or disruptions immediately to the relevant department. Team Collaboration Work closely with fellow game presenters and studio support staff to maintain seamless operations. Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional. Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Entertainment Providers #J-18808-Ljbffr