German Customer Service Representative

hace 7 horas


barcelona, España CBT A tiempo completo

German Customer Service Representative (Onsite/Hybrid) Barcelona Job Openings German Customer Service Representative (Onsite/Hybrid) Barcelona About the job German Customer Service Representative (Onsite/Hybrid) Barcelona Job Title: German Customer Service Representative (Onsite/Hybrid) – Barcelona Location: Barcelona, SpainWork Model: Onsite and Hybrid options availableEmployment Type: Full-time About the Role: We are looking for a German-speaking Customer Service Representative to join our dynamic and international team in Barcelona As a key member of our customer care department, you'll be the first point of contact for our German-speaking customers, ensuring they receive outstanding support and a seamless experience. Whether onsite or in our hybrid model, you'll play a vital role in representing our brand with empathy, efficiency, and professionalism. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in German and English Resolve customer issues efficiently, professionally, and empathetically Provide accurate product/service information and technical support (if applicable) Document customer interactions in internal systems Collaborate with internal teams (tech, logistics, sales) to resolve escalations Stay up to date on product updates, procedures, and company policies Maintain customer satisfaction targets and performance KPIs What We're Looking For: Fluency in German (C2 level) – written and spoken Proficiency in English (B2+) Previous experience in customer service, support, or contact centers is a plus Strong communication and problem-solving skills Customer-focused mindset with a positive attitude Ability to work both independently and collaboratively Familiarity with CRM tools (e.g., Zendesk, Salesforce) is a bonus EU work authorization or valid visa to work in Spain What We Offer: Competitive salary + performance bonuses Hybrid working flexibility (after initial training period) Relocation support (if applicable) Vibrant and international team environment Modern office space in central Barcelona Private health insurance Ongoing training and professional development Career growth opportunities within a global company Free coffee, snacks, and team-building activities Work Schedule: Full-time (40 hours/week) Monday to Friday, occasional weekend or evening shifts depending on the project #J-18808-Ljbffr



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