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Chat Support Consultant, crypto
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Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do: Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints Build positive and long-lasting relationships with customers Handle customer inquiries and feedback Provide valid, accurate information and solutions to customer requests Maintain up-to-date knowledge of the company's trading platform and general market conditions Understand customers' needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed in this role: Native Spanish and strong English proficiency (minimum C1 level) At least 6 months of live chat support experience, preferably in crypto or financial services Strong analytical, logical thinking, and problem-solving skills Positive and responsible attitude Basic financial knowledge or
