Customer Success Specialist
hace 5 días
italki is seeking a motivated and experiencedCustomer Success Specialistwith a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding in a fast-paced team environment.The Customer Success Specialist acts as the primary interface between italki users and business. He / She will be responsible for providing timely and accurate operational support to students and teachers in italki.The successful candidate has an immediate, distinct effect on the experience of italki users, making a strong record of italki users focus on a high standard for the role. The Customer Success Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service-level agreements for email cases.ResponsibilitiesHandle customer inquiries in assigned channels such as email, WeChat, chat, or social media.Provide appropriate solutions and alternatives within the agreed service level and follow up to ensure resolution.Review and assess customer service interactions to ensure adherence to quality standards.Provide constructive feedback and coaching / training to customer service representatives.Identify trends and areas for improvement in service delivery and collaborate with management to develop quality improvement plans.Participant or lead the department's project to reach the department's goal.Qualifications2+ years of online and offline customer-facing experiences, preferably with a quality control assurance focus.Strong interpersonal skills and multicultural awareness.Results-oriented, inspires dedication, and strong ownershipGood communication skills with the ability to provide constructive feedback with a positive approach.Proficiency in an extra foreign language out of EnglishExperience in high tech, software development, and education technology industries.Experience in growing and scaling a company growth or start-up team experience.Experience in companies with global / regional presence with multiple offices across different.#J-18808-Ljbffr
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Customer Success Specialist
hace 1 semana
Valencia, España italki A tiempo completoitalki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding...
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Customer Success Specialist
hace 1 semana
Valencia, España italki A tiempo completoitalki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding...
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Customer Success Specialist
hace 1 semana
Valencia, España italki A tiempo completoitalki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding...
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Valencia, España italki A tiempo completoA leading online education platform is seeking a Customer Success Specialist to enhance user support. This role involves handling customer inquiries across multiple channels, providing timely solutions, and improving service delivery. Ideal candidates should have over 2 years of relevant experience, strong interpersonal skills, and be results-oriented....
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Customer Success Manager
hace 1 semana
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. This role is well suited to someone early in their...
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Customer Success Manager
hace 1 semana
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. Si le interesa solicitar este empleo, por favor,...
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Customer Success Manager
hace 1 semana
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. ¿Es este el puesto que está buscando? Si es así,...
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Customer Success Manager
hace 1 semana
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. This role is well suited to someone early in their...
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Customer Success Manager
hace 1 semana
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. This role is well suited to someone early in their...
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Customer Success Manager
hace 6 días
Valencia, España Quanta A tiempo completoWe’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers. Los candidatos deben tomarse el tiempo de leer...
