ERC Solution Architect

About this opportunity

Ericsson is looking for a Solution Architect to join our Emergency Recovery Centre (ERC) to take on new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems.
ERC Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support Engineers/Solution Architects within the Customer Support organization providing end-to-end Emergency Handling services for customers globally.

This is a key role that provides a new opportunity for career growth within customer support from both technical and management aspects.
The profile we are looking for is expected to provide technical and leadership support services to our customers.
As a Support Solution Architect, you will take part in fault isolation of network and solution-level issues, and resolve problems to stabilize and optimize customer networks in a timely manner.

What you will do

• Be responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time
• Brainstorm and provide solutions to customers' problems during emergencies and in post-mortem phase or cross-domain task forces and RCA CSRs
• Drive an effective collaboration internally while interacting closely with our customers
• Remove barriers and address complex situations about technical and business challenges while driving the emergency
• Participate with various levels of Local and Global Support management in post-event improvement activities

You will bring

• Minimum Bachelor’s degree in Engineering or Computer Science or equivalent experience
• 5+ years of Customer Support experience
• Solid technical background with hands-on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
• Broad Solution and Networking experience in a Telecom domain preferably in E2E network-level troubleshooting
• Demonstrated leadership, excellent analytical & problem-solving capability and negotiation skills
• Good communication skills; including oral, written and presentations
• Customer orientation, excellent collaboration, and conflict management skills
• The ability to remain calm and focused under extremely stressful situations and be open minded when approaching problems, considering all inputs and available alternatives before making decisions

Primary country and city: Hungary (HU) || Budapest

Req ID: 752209