Senior Site Reliability Engineer

Overview Cloud Infrastructure Engineer (AWS / Kubernetes / SRE) at Manychat. Manychat is a leading Chat Marketing platform helping businesses engage with customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries; official Meta Business Partner; backed by investors including Bessemer Venture Partners. With 200+ teammates across Barcelona, Austin, Amsterdam, São Paulo, and Yerevan.About The Role We’re looking for a Cloud Infrastructure Engineer who thrives at the crossroads of classic Linux and AWS infrastructure and modern Site Reliability Engineering. This is a high-impact, hybrid role designed for someone who can manage cloud resources, harden Kubernetes clusters, and shape a more reliable and developer-friendly platform. You’ll take over key responsibilities from our current Infra Lead who is transitioning to a software-focused role, giving you immediate ownership and space to shine.What You’ll Do Maintain and harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch)Operate and evolve our EKS clusters powering Python-based AI servicesMigrate existing services to Kubernetes using Terraform and HelmCodify infrastructure with Terraform and manage host-level automation via AnsibleBuild and improve CI/CD pipelines with GitHub ActionsOwn observability efforts: Prometheus, Grafana, alerting, and on-call readinessSupport OS-level patching, certs, WAF rules, and general infra hygienePartner with engineers to guide best practices and drive platform reliabilityCreate clean, maintainable infrastructure documentation and playbooksOccasionally support rare off-hours incidents (don’t worry, really rare)What You’ll Bring 5+ years of experience managing Linux in production (Ubuntu, Amazon Linux)Strong experience with Kubernetes (ideally EKS), Helm, and TerraformComfort with running and debugging Python workloads in containersSolid understanding of networking, IAM, and cloud security best practicesHands-on Nginx experience (Ingress and reverse proxy setups)Excellent communication skills; you can explain complex infra to devs clearlyNice To Have Skills Strong Ansible skills beyond the basicsPostgreSQL or Amazon RDS tuning and operations experienceDeep understanding of observability tools (Prometheus, Grafana, Loki, etc.)Familiarity with PHP production environmentsExperience with TDD, CI/CD best practices, and agile developmentAny previous SRE-like exposure such as building resilience, automation, or incident toolingWhat We Offer We care deeply about your growth, well-being, and comfort:Comprehensive health insurance for both you and your family.Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.Flexible benefits package to tailor perks that matters most for you.Hybrid work and generous leave options to prioritize your work-life balance.In-office perks, including free meals and snacks.Company-funded sport activities, annual offsites, and team-building events.Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, or any other characteristic protected by local law or ordinance.If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.#J-18808-Ljbffr