Slovak Speaking Trust and Safety Investigator

hace 2 semanas

Barcelona, España Recruitment Direct A tiempo completo

Slovak Speaking Trust and Safety Investigator - Lisbon

Lisbon, Portugal - Office based

Our client is recruiting Slovak speakers for this Trust and Safety Investigator role.

Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary can be €1295 per month instead.

Key Responsibilities:

  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  • Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  • Offer appropriate solutions and alternatives and follow up to ensure resolution.
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
  • Make informed decisions based on thorough analysis and established policies.
  • Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.

Requirements:

  • C2 Slovak and B2 English; candidates must also have work permission for Portugal (i.e., an EU passport or a Portuguese residence card).
  • Willingness to work shifts and weekends is essential.
  • Good general computer skills.

* Please note relocation to Lisbon is mandatory, and B2 English is required.

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