Customer Success Manager
hace 1 semana
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night. Job Description To support our Customer Success team, we are looking for a young-minded, vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market. What you'll do Primary point of contact for our accounts. Establish a trusted advisor relationship with each of your assigned accounts Ability to monitor the status of onboarding of a client and help them finalize any outstanding items Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices Increasing the adoption and engagement of features and functionality of our tool Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc) Regular communication to clients on new features Work closely with the Customer Success Team to follow up on bugs and issues Supporting the renewal process in collaboration with the Customer Success and Sales Teams Identifying upsell and cross-sell opportunities Qualifications Native/Professional level of German and English. Other languages are a plus. Preferably, you have experience in Customer success roles/Hospitality industry Results-driven and self-starter with a positive and hands-on attitude. Empathetic, people oriented, great relationship-builder. Strong aptitude for technology. Additional Information Challenging and creative technology environment. Feedback and initiative are always welcomed. Hybrid model of work, opportunity to work (partially) remotely. A modern workplace in one of our multinational offices, of course as much coffee, tea and fruit as you need to get into the flow. Access to various location-based benefits.
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beca remunerada customer success
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Valladolid, Valladolid, España Madison Sports Marketing A tiempo completo¿Te interesa el mundo de laexperiencia de cliente, la gestión de proyectos y el análisis de datos? ¿Te gustaría comenzar tu carrera en una empresa innovadora y tecnológica, aprendiendo de un equipo experto?EnMadison MKbuscamos incorporar un/abecario/a en Customer Successpara apoyar en la gestión de clientes, seguimiento de proyectos y análisis de...
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Valladolid, Valladolid, España MADISON MK A tiempo completodomingo, 21 de diciembre de 2025Valladolid (Valladolid)Nº Vacantes (Puestos): 1Funciones¿Te interesa el mundo de laexperiencia de cliente, la gestión de proyectos y el análisis de datos? ¿Te gustaría comenzar tu carrera en una empresa innovadora y tecnológica, aprendiendo de un equipo experto?EnMadison MKbuscamos incorporar un/abecario/a en Customer...
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Beca Remunerada en Customer Success: Proyectos Reales
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Valladolid, Valladolid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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Customer Payments Graduate
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Valladolid, Valladolid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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Customer Payments Graduate
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Valladolid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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Customer Service Graduate
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Valladolid, Valladolid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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Customer Service Graduate
hace 2 semanas
Valladolid, Valladolid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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Valladolid, Valladolid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
