IT Hive Virtual Administrator

Full‑timePosition OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.We are seeking an IT Hive Virtual Administrator to support and maintain our integrated IT program. The candidate will work alongside other systems engineers, architects, and technical streams to design, build, and support a streaming and messaging platform. You will also oversee end‑to‑end agile design, scoping, implementation, and work closely with the development and service design teams to deliver a quality product as required. The ideal candidate must have hands‑on experience working with development and automation around Hive technologies.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.Key ResponsibilitiesResponsible for storage, performance tuning, and volume management of Hadoop clusters.Deploy Hadoop cluster, add and remove nodes, keep track of jobs, monitor critical parts of the cluster, configure name‑node high availability, schedule and configure it, and take backups.Install and configure software, install patches, and upgrade software as needed.Capacity planning and implementation of new/upgraded hardware and software releases for storage infrastructure.Design, capacity arrangement, cluster set up, performance fine‑tuning, monitoring, structure planning, scaling, and administration.Communicate with other development, administration, and business teams.Responsible for Data Lake and data‑warehouse design and development.Configure Hadoop security with the ability to implement necessary controls.Provide helpdesk support to the rest of the organization, resolve tickets, projects, and critical issue resolution.Maintain schedule flexibility, especially during the launch of new projects or the deployment of new software/software updates to the organization.Other duties as required.Candidate QualificationsAll positive, driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated, dedicated, and possess the following qualities:Expert knowledge and hands‑on experience in Hadoop ecosystem components.Thorough knowledge of Hadoop overall architecture.Experience using and troubleshooting open‑source technologies, including configuration management and deployment.Experience reviewing existing DB and Hadoop infrastructure and determining areas of improvement.Implementing software lifecycle methodology to ensure supported release and roadmap adherence.Configuring high availability of name‑nodes.Scheduling and taking backups for Hadoop ecosystem.Data movement in and out of Hadoop clusters.Experience in project management concepts, tools (MS Project), and techniques.A record of working effectively with application and infrastructure teams.Strong ability to organize information, manage tasks, and use available tools to effectively contribute to a team and the organization.Ability to self‑motivate while operating effectively in a team‑oriented and collaborative environment.Excellent verbal/written and interpersonal skills.Conditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Compensation and BenefitsAt MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.HMO coverage plus a dependent – Coverage for Rank & File: ₱100,000; for Supervisors/Managers: ₱120,000.Dental coverage. In‑house dental assistance worth ₱5,000, providing easier access to quality care.Free meal during training.Career growth and learning.Allowances for rice, clothing, laundry, and meals.Performance and loyalty bonuses.Frequent disinfection and fogging of workplace.Opportunities for growth and promotion.Employee shuttle services.Company retreats and off‑site events.Enhancement of social skills through networking and team bonding.Additional in‑office rewards, raffles, recognition gifts, and treats.Physical RequirementsThis job operates in a professional office environment. The employee will largely be sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee will be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally need to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.About MCI (Parent Company)MCI helps customers tackle their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, earning a top‑500 spot for the first time. MCI’s subsidiaries have previously appeared on Inc. Magazine’s List of Fastest‑Growing Companies 15 times. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Saskatchewan, South Africa, and the Philippines.Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech‑enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic product and service portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP),