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Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Key Responsibilities Daily management of shift Administrative management of associates Job allocation to associates Monitoring and mentoring of associates on productivity, quality and safety Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager About the team At FCD(FC Dock), we are currently a team of 2 Area Managers, 5 Team Leads and Process Assistants. The FCD team plays a critical role in fulfillment centre operations as the final checkpoint in the outbound process before customer orders leave the building. Team Mission The FC Dock team's primary mission is to ensure that customer orders are accurately shipped out on time, directly impacting customer satisfaction and the overall performance of the fulfillment center. They serve as the crucial bridge between internal fulfillment operations and external delivery networks. Core Responsibilities The FCD team manages several key operational areas: Outbound Operations: Overseeing the final stage of order processing where packages are loaded onto delivery vehicles; managing the flow of packages from internal sorting to external carriers; coordinating with transportation partners and last-mile delivery services Quality & Accuracy: Ensuring all packages are properly labeled, sorted, and staged for the correct carriers; conducting final quality checks before shipment departure; managing package tracking and documentation Performance Management: Tracking and analyzing key performance indicators (KPIs) related to Ship Dock operations; implementing corrective actions to meet or exceed performance targets; monitoring dock efficiency, throughput, and on-time departures Coordination & Support: Working closely with Inbound, Outbound, ICQA (Inventory Control & Quality Assurance), and CRET teams; coordinating with support functions to maintain safety and operational standards; managing labor allocation and shift operations Team Culture The culture emphasizes: Operational Excellence: Maintaining the highest standards in the final step of order fulfillment Customer Focus: Understanding that their work directly impacts delivery promises made to customers Collaboration: Working seamlessly with multiple internal teams and external partners Safety First: Coordinating with safety teams to ensure secure loading operations Continuous Improvement: Regular audits (daily DDD, weekly Gemba/process audits) to identify and resolve bottlenecks The team embodies a sense of urgency and precision, knowing they are the last line of quality control before packages reach customers' hands. Basic Qualifications 1+ years of Microsoft Office products and applications experience High school or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required Preferred Qualifications 1+ years of Amazon Amnesty Floor Monitoring experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Equality and opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
