SalesForce Business Analyst
hace 5 días
Descripción del puesto / Funciones The service provider’s personnel will serve as a Genesys Expert, the main objective is to support entities design, implement, and optimize Genesys contact center solutions integrated with AI/GenAI capabilities to support transformational customer service strategies. Drive innovation through AI-driven automation such as, chatbots, virtual assistants, or predictive analytics, ensuring seamless, intelligent customer interactions across all channels, while supporting the digital evolution of our global organization. Deliverables Leading initiatives for new AI modules or features within Genesys to support innovation and digital transformation efforts. Collaborating with stakeholders from different entities to understand local Contact Center processes and translating these into scalable, AI-enabled solutions aligned with global digital transformation strategies. Support in developing and managing contact routing logic, IVR flows, and automation workflows that leverage AI to predict customer needs, reduce handle times, and improve first contact resolution. Support the integration of Genesys with telephony infrastructure, CRM systems, and AI platforms to create intelligent, omnichannel customer journeys. Supporting the deployment and continuous improvement of AI-powered chatbots, virtual assistants, and machine learning models for customer service enhancement. Conducting training and knowledge
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Salesforce Business Analyst Senior
hace 2 semanas
España 3MT GALICIA GLOBAL SERVICES, S. L. A tiempo completoSomos 3MT Global Services, boutique tecnológica, que ofrece una propuesta de valor única, combinando la agilidad y el trato personalizado de una firma boutique con la potencia y el alcance de las herramientas más avanzadas de cada sector.Dé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del...
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Salesforce Business Analyst Senior
hace 2 semanas
España 3MT GALICIA GLOBAL SERVICES, S. L. A tiempo completoSomos 3MT Global Services, boutique tecnológica, que ofrece una propuesta de valor única, combinando la agilidad y el trato personalizado de una firma boutique con la potencia y el alcance de las herramientas más avanzadas de cada sector.¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del...
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Business Analyst
hace 5 días
españa Docplanner A tiempo completoCompany Description About Us At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month we connect 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. Our marketplaces, SaaS and AI tools...
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Principal E2E Business Analyst
hace 2 semanas
españa Huxley A tiempo completoPrincipal, End-to-End Business Analyst - Digital Transformation Join a global digital transformation program focused on accelerating growth in Services. As a Principal E2E Business Analyst, you will play a key role in translating business requirements into scalable solutions for pricing and quotation platforms. Key Responsibilities Gather and analyze...
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Business Analyst
hace 1 semana
España Hitachi, Ltd. A tiempo completoLocation: Barcelona, Spain Job ID: R Date Posted: Company Name: HITACHI ENERGY SPAIN, S.A.U. Profession (Job Category): IT, Telecom & Internet Full time Remote: No The Opportunity Hitachi Energy, High Voltage Products is implementing Digital solutions like Digital Passport System (DPS) & Digital Factory to become its global solution for global traceability,...
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Senior Business Analyst
hace 2 semanas
España 3Pillar Global A tiempo completoCanada / - Canada - Product Development / - Full-time - / Hybrid - We are Jonah Group, a 3PILLAR GLOBAL Company **RESPONSIBILITIES**: - Provide direction to ensure understanding of business goals and deliverables. - Engage with the Business Leads and expert SMEs to understand and document factors and use cases. - Assess client needs by utilizing a...
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Senior Business Process Analyst
hace 5 días
españa CoinsPaid A tiempo completoJoin to apply for the Senior Business Process Analyst role at CoinsPaid . Direct message the job poster from CoinsPaid. CoinsPaid offers ready‑to‑use crypto
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Training Business Analyst
hace 1 semana
España Hitachi, Ltd. A tiempo completoCompany Name: HITACHI ENERGY SPAIN, S.A.U. Profession (Job Category): IT, Telecom & Internet Full time Remote: No Hitachi Energy, High Voltage Products is implementing Digital solutions like Digital Passport System (DPS) & Digital Factory to become its global solution for global traceability, from suppliers to end-customers. DPS is a cloud-based platform...
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Senior CRM Business Analyst
hace 1 semana
España All European Careers A tiempo completoJob DescriptionFor an international institution based in Amsterdam we are urgently looking for a Senior Business Analyst, with experience in Azure DevOps and MS Dynamics. Candidates need to be fluent in English. Relocation to Amsterdam is necessary. Workpermit is required. This position is open for contractors, who would like to commit long-term....
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Salesforce Developer
hace 2 semanas
España Coforge A tiempo completoRole: Salesforce Developer Location: Spain Role Type: Permanent Skills: Salesforce Developer & Apex Working model: 1 day per month at the client's office Fluent Spanish Speaker Must be based in Spain A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes. We seek a technical...
