Pharma Compliance Services
hace 3 días
Apply locations Madrid, Spain time type Full time posted on Posted 3 Days Ago job requisition id R1457166
Join us on our exciting journeyPosition Purpose:
This role is responsible for providing support to clients of Compliance Services.
The Compliance Services team provides services to the pharmaceutical and medical device industries, including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting. Our teams need to provide services that are very accurate, timely, and with good customer service.
This position is in charge of delivering work every day using our proprietary software. For that reason, comfort using technologies is critical. Detailed process orientation and superior communication skills are very important. Experience with pharmaceutical compliance regulations is helpful but not required. Experience with legal contract concepts is helpful.
Responsibilities:
HCP Contracting and Grants Management
- After getting system-generated requests, develop contracts for HCPs using given templates.
- Communicate with the HCP regarding contracts, obtain signatures, and answer questions.
General
- Effectively communicate requests for required information (e.g., missing information, clarification of information, documentation).
- Provide updates to team management on the status of work and issues addressed.
- Ensure work delivered is of good quality.
- Adhere to various policies (i.e., confidentiality, sensitive communication, intellectual property).
- Respond to client requests for customized reports.
- Reformat incoming files using Access, Excel, etc., to maintain information in IQVIA usable form.
- Maintain the integrity and quality of the files.
- Follow IQVIA quality standards in completing and verifying.
- Review client requirements with the Client Service Reps to ensure clarity on each request.
- Identify data errors.
- Advise Client Service Reps in creating custom deliverables.
- Analyze errors and recovery methods for maintaining the files.
Competency Requirements:
- Proficiency in MS-Office, Word, Excel, and Outlook.
- Strong PC technical skills in using Excel and Access.
- Good organizational skills and ability to meet deadlines working within a time-sensitive environment.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Detail-oriented and the ability to handle multiple priorities while meeting strict deadlines.
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment.
- Background in Pharmaceutical compliance desirable, but not mandatory.
- Italian Speaker and advanced level of English.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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