Consumer Operations Technician
hace 7 días
Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. Key Responsibilities: Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies. Deliver outstanding customer service support by fulfilling customer requests, resolving technical problems, and responding to inquiries through various channels. Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions. Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail. Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies. Collect, analyze, and interpret data to support business decisions and present findings to stakeholders. Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements. Maintain accurate records in line with company records management policies and procedures. Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services. Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions. Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy. Manage time effectively to accomplish work, projects, and goals within deadlines. Support post-room and indexing activities, ensuring seamless policy documentation and incident response processes.
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Consumer Operations Technician
hace 3 días
Madrid, España Chubblifefund A tiempo completoConsumer Operations Technician (English Speaking) Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies. Collect, analyze, and interpret data to support...
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Consumer Operations Technician
hace 8 horas
Madrid, España Chubb A tiempo completoA leading insurance company in Madrid is seeking a highly motivated Consumer Operations Technician. This role involves managing customer support requests, overseeing operational procedures, and driving process improvements. The ideal candidate must be proficient in Finnish, Swedish, and English, possess a relevant bachelor's degree, and have experience in...
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Consumer Operations Technician – Remote
hace 5 días
Madrid, España Chubblifefund A tiempo completoAn international insurance company in Madrid is seeking a Consumer Operations Technician to deliver exceptional customer service and manage operational procedures. The ideal candidate will possess strong analytical skills, experience in operations, and proficiency in English and Spanish. The company offers 32 days of vacation, flexible work arrangements, and...
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Consumer Operations Technician – Remote
hace 19 horas
Madrid, España Chubblifefund A tiempo completoAn international insurance company in Madrid is seeking a Consumer Operations Technician to deliver exceptional customer service and manage operational procedures. The ideal candidate will possess strong analytical skills, experience in operations, and proficiency in English and Spanish. The company offers 32 days of vacation, flexible work arrangements, and...
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Consumer Operations Technician
hace 7 días
Madrid, España Chubb A tiempo completoAre you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process...
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Consumer Operations Technician – Remote
hace 4 días
Madrid, España Chubblifefund A tiempo completoAn international insurance company in Madrid is seeking a Consumer Operations Technician to deliver exceptional customer service and manage operational procedures.Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad.The ideal candidate will possess strong analytical skills, experience in...
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Consumer Operations Technician
hace 1 semana
Madrid, Madrid, España Chubb A tiempo completoAre you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process...
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Consumer Operations Technician
hace 1 semana
Madrid, Madrid, España Chubb A tiempo completoAre you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process...
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Consumer Operations Technician
hace 7 días
Madrid, Madrid, España Chubb A tiempo completoAre you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process...
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Consumer Operations Technician – Remote
hace 8 horas
Madrid, España Chubblifefund A tiempo completoAn international insurance company in Madrid is seeking a Consumer Operations Technician to deliver exceptional customer service and manage operational procedures. The ideal candidate will possess strong analytical skills, experience in operations, and proficiency in English and Spanish. The company offers 32 days of vacation, flexible work arrangements, and...
