Associate Service Manager
hace 6 días
Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go
Your Mission
As a Service Manager at Bitpanda, your primary goal is to elevate our operational systems by aligning our services with strategic business objectives. You will implement a service-based operating model that optimises cloud capabilities, fostering an environment of continuous service improvement. Your focus will be on reducing incidents, downtimes, and degradations, ultimately striving for operational excellence. You will enhance business-critical service reliability through initiatives targeting technical, procedural, cultural, and organisational improvements.
What You’ll Do
- Implement Service Management processes and drive the implementation of change management and service transition.
- Advocate for, measure, and improve the end-to-end performance of assigned services against agreed Service Level Agreements and business targets.
- Coordinate incident resolution and lead task forces to swiftly eliminate severe bugs.
- Provide and actively participate in on-call duty schedules for services in your portfolio.
- Hold regular service review meetings with business stakeholders, engineering, and product teams, and provide regular reports on issues and continuous improvement to senior management.
Who You Are
- You hold an MSc or BSc in Information Systems, Computer Engineering, or a similar relevant field.
- You have a hands-on personality, are self-driven, and prefer active involvement over sitting on the sidelines.
- You have the ability to lead teams effectively and provide guidance in ambiguous situations, coordinating and influencing technical discussions.
- You are capable of contributing to the development and future growth of service managers and software engineers.
- You are well-versed in ITIL Service Management principles and are highly collaborative, focusing on building relationships across all departments.
Our Tech Stack
- Backend: Java 11+, Golang, Python, PHP
- Frontend: VueJS, Angular, Typescript
- Mobile: Swift (iOS) and Kotlin (Android)
- Others: Jira, Slack, Datadog, Snowflake, AWS, Blockchain
What’s in it for you
- We're proud of our flexible working model that includes 2 days (minimum) working from the local Hub, plus 60 Work From Anywhere days annually
- Total compensation package including participation in our Bitpanda stock option plan
- Competitive benefits programs and policies shaped by our flexibility-first philosophy
- Exclusive premiums when trading on Bitpanda
- Company-wide and team events — both in-person and virtually
- Bitpanda swag to keep you living the brand
And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.
#J-18808-Ljbffr-
Associate Global Brand Manager
hace 5 meses
Ourense provincia, España Atnahs A tiempo completo**Hybrid working based in UK, Spain, or other EU countries**: **Salary: Competitive + Benefits + Bonus**: If you are a strategic marketing professional with experience of building brands in the specialist medicine sector internationally, then we want to hear from you! Join us to help improve peoples’ lives and make healthcare better for everyone! **About...
-
Merchandiser De Producto Cosmético Tecnológico
hace 2 semanas
Ourense, Orense, España Service Innovation Group España A tiempo completo¡Únete al equipo innovador de Service Innovation Group España!En nuestro equipo, creemos en la innovación constante y la excelencia en el servicio. Nos dedicamos a crear soluciones que marcan la diferencia. Transformamos cada punto de venta en una experiencia única para el cliente.¿Qué buscamos de ti?Experiencia y Conocimientos: Buscamos a personas...
-
Strategic Business Development Manager
hace 17 horas
Ourense, Orense, España buscojobs España A tiempo completoBuscojobs España, a pioneering organization in the industry cloud, is dedicated to helping life sciences companies bring innovative therapies to patients faster. With an impressive growth rate and annual revenue exceeding $2 billion, we are at the forefront of this revolution.Our core values – Do the Right Thing, Customer Success, Employee Success, and...
-
Territory Manager Orthodontics
hace 1 mes
Ourense, Orense, España Straumann Group A tiempo completoAbout the RoleThe Straumann Group is seeking a highly motivated and results-driven Territory Manager Orthodontics to join our team. As a key member of our sales organization, you will be responsible for driving business growth and customer acquisition across Western Europe.Your primary focus will be on developing and maintaining strong relationships with...
-
Energy Efficiency Manager
hace 2 semanas
Ourense, Orense, España Data4 Group A tiempo completoAbout the RoleThe Energy Efficiency Manager plays a critical role in ensuring Data4 Group's data centers operate in a sustainable manner, minimizing their environmental footprint while maintaining high customer service quality. This position requires a deep understanding of sustainable practices and technological advancements in the industry.Key...
-
Product Manager
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
Energy Efficiency Manager
hace 1 día
Ourense, España DATA4 Group A tiempo completoABOUT THE ROLEThe resource efficiency manager is a critical role at Data4 to ensure leading practices in terms of environmental impact and sustainability across all sites. To ensure future datacenters growth, it is critical to demonstrate excellent track record and very high engagement to reduce resource usage while keeping customer service quality. The...
-
Energy Efficiency Manager
hace 4 semanas
Ourense, España DATA4 Group A tiempo completoABOUT THE ROLE The resource efficiency manager is a critical role at Data4 to ensure leading practices in terms of environmental impact and sustainability across all sites. To ensure future datacenters growth, it is critical to demonstrate excellent track record and very high engagement to reduce resource usage while keeping customer service quality. The...
-
SAP Project Manager
hace 3 meses
Ourense provincia, España EPI-USE Labs GmbH A tiempo completoSAP Project Manager **Experience**:Bachelor’s degree (or higher), or equivalent. **Work Region**:UK&I, Denmark, The Netherlands, France, Portugal, Spain or Italy Position overview We are looking for a SAP Project Manager to manage and deliver specialised SAP projects across multiple geographies. As a Project Manager, you would oversee 2-6 live projects...
-
Hospitality Quality And Compliance Strategist
hace 3 días
Ourense, España buscojobs España A tiempo completoWe are seeking a highly skilled and motivated Hospitality Quality and Compliance Strategist / Head of Product. This role requires a professional with extensive product creation and operational experience in hospitality projects, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch,...
-
Hospitality Quality And Compliance Strategist
hace 6 días
Ourense, España buscojobs España A tiempo completoWe are seeking a highly skilled and motivated Hospitality Quality and Compliance Strategist / Head of Product. This role requires a professional with extensive product creation and operational experience in hospitality projects, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch,...
-
Hospitality Quality And Compliance Strategist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWe are seeking a highly skilled and motivated Hospitality Quality and Compliance Strategist / Head of Product. This role requires a professional with extensive product creation and operational experience in hospitality projects, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch,...
-
Senior Manager, Global Procurement
hace 1 día
Ourense, España Pharmanovia A tiempo completoBasildon and London or Spain: hybrid role (3 days office, 2 days home per week)Salary: Competitive + Benefits + BonusIf you are an agile, committed, and innovative pharmaceutical senior supply chain professional with direct/indirect category experience in global procurement then we want to hear from you!Join us to help improve peoples’ lives and make...
-
Resource Efficiency Manager
hace 6 meses
Ourense provincia, España DATA4 Group A tiempo completoABOUT THE ROLE The resource efficiency manager is a critical role at Data4 to ensure leading practices in terms of environmental impact and sustainability across all sites. To ensure future datacenters growth, it is critical to demonstrate excellent track record and very high engagement to reduce resource usage while keeping customer service quality. The...
-
Outsourcing Manager
hace 2 días
Ourense, España buscojobs España A tiempo completoWho we areWe simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the...
-
Senior Project Manager
hace 2 días
Ourense, España buscojobs España A tiempo completoCompany DescriptionWelcome to the good side of tech You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with...
-
Engineering Manager/Director
hace 3 días
Ourense, España buscojobs España A tiempo completoSeqera exists to advance science for everyone through softwareWe provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and process...
-
Engineering Manager/Director
hace 5 días
Ourense, España buscojobs España A tiempo completoSeqera exists to advance science for everyone through softwareWe provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and process...
-
Engineering Manager/Director
hace 4 días
Ourense, España buscojobs España A tiempo completoSeqera exists to advance science for everyone through software We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow — open software that helps over 100,000 global scientists analyze and...
-
Senior Project Manager
hace 3 días
Ourense, España buscojobs España A tiempo completoOur VisionWe believe in a world where travel companies can innovate freely, growing and accelerating their business, while delivering the experience travelers want and the change the industry needs.FLYR is a technology company that unlocks freedom to innovate for the travel industry – eliminating legacy constraints to enable real-time decision making and...
