Exchange/Platform Operations Manager

Building the Future of CryptoOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.The OpportunityManage a team with overlapping interests in system stability with the existing Operational Resilience incident response team and the exchange product day-to-day operationsSpot, Margin, and Derivatives markets management and “middle-office” supportBe accountable to implement and/or define the right processes and practices across all productsCollaborate with cross‑functional teams, including product management, engineering, compliance, finance and client support to drive innovation, automation, continuous improvement and auditability in trading operations.Utilise technology built by Product & Engineering to update configurations, add new risk controls, launch/remove new markets, and in general manage the platformBe relied upon in such a way that Product & Engineering will rarely need to get involved in doing adjustments to resolve client issuesDiscover and resolve gaps in operational coverage for PDE teamsDemonstrate the value of operations work to Product, Engineering, and other stakeholdersGovernance of trading policies/proceduresOversee product development of internal tools (futures admin, exchange control centre)Skills You Should HODLMust have 3+ years of operating similar platforms (CFD, tradfi exchanges, trading desks, other crypto exchanges, etc)Technical knowledge of how a tech stack works and what is happening and whereData and quantitative skills are a must – SQL, Python analysing medium‑sized datasetsAbility to speak effectively with customers who may be experiencing issues with a product that you must diagnoseBe a liaison between Customer Support, Product & Engineering, Operational Resilience, Compliance, Finance, and AccountingHave a strong familiarity with financial markets products and ideally with cryptocurrency as wellBeing able to think on your feet and make decisions in a 24/7 highly volatile environmentHonesty and integrity are essential when discussing system issues, testing etc – anyone who “fakes it” risks a lot in this role; humility is also requiredAn ability to delegate, but not be afraid to get your hands dirty; know the line between being an effective manager and a micromanagerNice to HavesKnowledge of regulatory bodies, requirements and compliance standards applicable to cryptocurrency exchanges (e.g., VASP, ESMA, MiCA, MiFID II)This job is accepting ongoing applications and there is no application deadline.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgeable about crypto.As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionManagement and Manufacturing#J-18808-Ljbffr