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As a Senior Analyst KYC Operations, you will oversee and ensure the efficient execution of KYC processes while maintaining compliance with regulations. You will handle complex cases, and ensure adherence to SLAs. Responsibilities include reviewing complex client files, updating operating processes, and addressing knowledge gaps through targeted training. You will participate in projects, test new tools, and provide effective onboarding for new team members. Additionally, you will coordinate with stakeholders such as the Go-to-Market team, Product, and Compliance as needed. Key Responsibilities Daily Operations and Risk Management: Review and analyze complex client files, including high-risk accounts. Ensure the smooth running of KYC operations, meet daily goals, and escalate high-risk cases to Compliance. Maintain compliance with evolving regulations by staying updated on KYC rules and internal policies. Team Leadership support and Coordination: Collaborate closely with the Team Leader and oversee KYC processes, including client onboarding, reviews, event management, and ongoing monitoring, all while adhering to SLAs. Process and Knowledge Improvement: Assess and manage customer-related risks by implementing rigorous KYC controls. Recommend corrective actions or mitigations for identified risks. Take responsibility for updating operating processes as needed. Address knowledge gaps within the team through targeted training, support, and the onboarding of new team members. Train and mentor junior KYC analysts, providing technical guidance and ensuring their professional development. Share KYC knowledge with other teams, particularly the Go-to-Market team, to foster alignment and understanding across the organization, and to streamline collaboration and operations. Project Participation and Tool Management: Participate in projects as directed by the Team Leader, report progress, and lead the testing of new tools before implementation. Ensure effective training and integration of new joiners into KYC operations. Reporting and Communication: Regularly report to the Team Leader on operational issues, and project progress , ensuring transparency and informed decision-making. Stakeholder Coordination: Coordinate with various stakeholders, such as the Go-to-Market team, Product, and Compliance, on demand, to align KYC operations with broader organizational goals and ensure effective communication. What We're Looking For 3-5 years of experience in KYC/KYB operations, compliance, or banking back-office Senior-level expertise in regulatory compliance and risk assessment Proven experience handling complex client files and high-risk accounts Previous experience in KYB officer roles in B2B environment Technical Skills: Deep knowledge of KYC/AML-FT regulations and evolving compliance requirements Proficiency with compliance tools (ComplyAdvantage is a plus) Risk assessment capabilities and ability to recommend corrective actions Process improvement mindset with experience updating operating procedures Leadership & Training: Mentoring experience with junior analysts and new team members Training delivery skills for knowledge sharing across teams Project management abilities for tool testing and implementation Stakeholder coordination experience with cross-functional teams Core Competencies: Rigorous and process-oriented approach with exceptional attention to detail Autonomous and comfortable working independently in high-pressure situations Customer-centric mindset while maintaining regulatory compliance Problem-solving skills with ability to escalate appropriately Excellent organization to manage multiple complex cases and meet SLAs Fluent in French and English (essential for international team collaboration) Strong written and oral communication for reporting and stakeholder coordination Training and presentation skills for knowledge sharing initiatives Critical success factors Quality focus: Ability to maintain high standards while meeting SLAs Adaptability: Comfortable with evolving regulations and processes Collaborative approach: Effective coordination with Go-to-Market, Product, and Compliance teams Continuous learning: Proactive in staying updated on regulatory changes As we are an international team, please submit your application and CV in English. About SpendeskSpendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement,
