Security Device Engineer.
hace 6 días
Join to apply for the Security Device Engineer role at NAGRA . 5 days ago Be among the first 25 applicants Reference : 15618 Publication Date : Location Madrid, Spain Mission As part of our Managed Detection and Response department, your mission will be to help us provide best‑in‑class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers life more secure. Responsibilities Serve as the first escalation point of our Tier 1 engineers for our operational team to help resolve complex device health issues. Help manage the configuration and monitor the health of customer’s security devices. You will do this by responding to and resolving, in a timely manner, client’s requests such as service requests, change requests or operational incidents. Update security devices according to service roadmap and guidance from the Platform engineering group. Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 analysts. Follow vendors’ roadmaps to understand platform’s new features, identify synergies with our service, participate in the upgrade strategy definition for customer’s devices and ensure the proper roll out in collaboration with Platform Engineers. Build up and maintain an in-depth knowledge of our products and services portfolio. Periodical on‑call duties for device management escalations. Role Overview Understanding the business and environment of our customers. Frequent contacts with customers at both technical and managerial levels. Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Detection Architects, DevOps). Profile A team-player who is willing to iterate on our internal processes to improve our team and service’s efficiency. At ease with solving complex problems. Dynamic, with strong interpersonal and communication skills. Autonomous, self‑taught, and transparent. Able to handle and prioritize parallel tasks with multiple interfaces. Qualifications An engineering degree in technology / computer science or equivalent. 2 years of experience in IT system administration. Strong background in Linux systems. Knowledge in network and security. Experience with one or more of the following technologies: NGAV, SIEM, Vulnerability Scanning, Firewalls. Fluent in English. Desired Additional Skills Knowledge in Splunk administration. Knowledge in Windows Administration. Experience in a client facing role. Technical certifications on vendors’ products. French or any other languages. Join us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy. If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today. #J-18808-Ljbffr
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