Working in Valencia: Customer Service Optics Sector
hace 2 semanas
Support B2C customers over email, chat, and phone
Brainstorm with colleagues to improve Customer Experience
Troubleshoot, innovate, and manage change daily
Control payment inquiries and flag customer queries
Improve Trustpilot reviews and company NPS through excellent service
Enhance customer journey and satisfaction by mapping and improving business processes
Requirements:
- Proficiency in Dutch at native level and C1 English level
- MBO4 diploma
- Computer skills
- Excellent communication skills
- Proactive and solution-oriented
- Interest in working with an ambitious team
What's in it for you?
- €18,000 yearly gross salary
- Free Spanish classes
- Friday evening drinks and fitness bootcamps
- Mindfulness classes
- Professional skills development
- Free lunch and breakfast
- International working environment with 24 nationalities
About our company:
An international, close-knit team awaits you in Valencia
We co-scale with start-ups, not outsource customer service
Great atmosphere and growth opportunities
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