Senior Product Manager, Platform

Nexthink Madrid, Community of Madrid, Spain Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. What You’ll Do Shape Nexthink’s next-generation platform: Define and evolve platform capabilities that make the product faster to build on, easier to scale, and ready for AI-powered experiences. Enable simplicity through AI: Partner with engineering and feature teams to identify opportunities where AI and automation can simplify configuration, setup, and ongoing management for IT teams. Drive collaboration across teams: Work with other platform PMs and feature PMs to identify integration points and design reusable, high-impact components. Translate complexity into clarity: Define clear platform outcomes, technical abstractions, and trade-offs that align engineering, data, and product priorities. Drive platform modernization outcomes: Collaborate with architecture and engineering teams to translate long-term technical initiatives into a clear product vision, roadmap, and measurable impact. Ensure cohesive platform evolution: Anticipate cross-domain dependencies and make prioritization and sequencing decisions that keep the platform aligned and reliable. Qualifications Experience: 5+ years in Product Management within enterprise software or complex SaaS platforms. Technical acumen: Solid understanding of backend systems, APIs, data models, and cloud-native architectures. Systems thinking: Strong analytical skills with the ability to structure ambiguous problems, define scalable solutions, and connect technical trade-offs to business value. Customer‑facing skills: Proven ability to engage credibly with enterprise IT teams, translating complex concepts into clear outcomes for customers. Communication: Clear, concise, and structured communicator, able to influence and align both technical and non‑technical stakeholders, including executives. Language skills: Professional‑level English, spoken and written. Mindset: Entrepreneurial, outcome‑driven and adaptable; a self‑starter who thrives in fast‑paced environments and learns new technical domains quickly. Collaboration: Passionate about solving challenging problems in a constructive, cross‑functional, and global team setting. Nice to have Experience building or enabling AI/ML features. Exposure to knowledge base or content management systems. Experience defining and using metrics/KPIs to guide platform evolution or troubleshooting capabilities. Additional Information We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real‑time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. Check what we offer: Permanent Contract and a competitive compensation package. Amazing centrally located offices near the Bernabéu Stadium.