Support consultant

The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the storeIs polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfactionIs aligned to the style and to the Brand qualitative standards during the whole sales process and after-salesCooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance levelProvides and maintains a high level of customer serviceManages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relationTakes part in the store and department meetingClient Management and CRMEnsures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand imageManages claims with the supervisor supportTurns every touch point with customers into a positive situations, always promoting Brand imageParticipates to all the product presentations (of all the product categories) done in the storeDeeply knows all products of his/her category and is promptly updated on all the product categories present in the storeof the storeIs always updated on the store stock in order to optimize salesParticipates to end of the year, sector and rotation inventory for each product categoryRelevant work experience as Client Advisor in a luxury boutiqueAligned with the Brand identity and detail orientedPassion and high motivation for Loro Piana products and BrandFluent English, both spoken and written;