Technical Support Advisor With German

hace 1 semana

Madrid, España buscojobs España A tiempo completo

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Advisor in Barcelona.

Position: Technical Support Advisor with German

Location: Barcelona, Spain (on-site)

Work model: on-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

  • Provide 1st level IT support to the client employees via phone, mail, and chat or via self-service portal.
  • Provide support to client’s employees in the operation of user systems and peripheral devices.
  • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests.
  • Be accessible and provide a first resolution rate by using internal knowledge databases.
  • Cooperate with client’s 2nd level service organizations and external service providers.

REQUIREMENTS:

  • Have a proficient or bilingual level of German and advanced English.
  • Experience in 1st or 2nd level IT support, ideally in a large company environment.
  • Have good IT knowledge, especially of Windows 10, Office 365, and MS Teams and in troubleshooting hardware and software.
  • Have an analytical approach to complex issues.
  • Have experience in ITSM ticket systems (ideally in ServiceNow).
  • Knowledge of processes according to ITIL V4 is good to have.
  • Have high customer and service orientation and a high sense of responsibility.
  • Have a reliable and systematic way of working.
  • Are willing to learn and develop technical and soft skills.
  • Have high motivation and willingness to work in a global team.

OFFER:

  • Excellent remuneration package based on experience, skills, and performance.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.
  • Dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week).
  • Office in the centre of Barcelona.
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