Cloud Transformation Specialist

hace 3 semanas


Madrid, Madrid, España SAP A tiempo completo
Unlock Your Potential with SAP Enterprise Cloud Services

We are seeking a highly skilled Technical Service Manager to join our team in Spain, Italy, or India. As a trusted technical advisor, you will play a critical part in helping our customers accelerate their cloud transformation journey and achieve business values and outcomes from their SAP landscape.

About the Role
  • Act as the primary contact for customers, discussing SAP technology and innovations, and serving as an escalation point for technical issues, service requests, and incidents.
  • Understand customers' business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
What We Offer

A competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and paid time off. Our ECS organization is a global team, highly diverse and positive-spirited, with opportunities for career growth and development.

Requirements
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory; fluency in Italian, Portuguese, or Turkish language is an advantage.


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