Product Specialist Trainee
hace 6 días
As a Product Specialist Trainee at Roche, you will be part of a global team that fosters diversity, equity, and inclusion. You will provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. Your main responsibility will be to maintain excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement.
Key Responsibilities
* Provide technical support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.
* Troubleshoot and resolve technical issues in a timely manner.
* Document and escalate complex issues to higher-level support teams when necessary.
* Provide training and guidance to customers on the operation and maintenance of our analyzers.
Required Profile
* Students of Biomedical Engineering and/or Biomedicine are preferred.
* Ability to make curricular and/or extracurricular internship agreements.
* Fluent in Spanish and English, with conversational and good writing skills, and Portuguese as a must.
* Proactive and solution-oriented mindset.
* Strong teamwork and collaboration skills.
* Interest in new technologies.
* Analytical thinking.
As a Product Specialist Trainee, you will have the opportunity to gain practical experience and develop your skills in the following areas:
* Learn the functioning of a microbiology and/or anatomical pathology laboratory.
* Receive specific product training on Roche's offerings in these areas.
* Enhance your communication, troubleshooting, and customer service skills and expand your network within the company.
* Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.
Apply your skills to provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols. Additionally, you will have the chance to collaborate with cross-functional teams and global teams when necessary. This internship will provide valuable hands-on experience and the opportunity to contribute to customer satisfaction.
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