Strategic Implementation Manager

hace 1 semana


Barcelona, Barcelona, España Advantage Communications Group, Llc A tiempo completo

The Strategic Implementation Manager at Advantage Communications Group, LLC plays a crucial role in ensuring the seamless transition of Enterprise customer's data and voice networks. In collaboration with the sales team and service providers, this position is responsible for managing and supporting Advantage's customers, including implementing service-provider orders, maintenance, repair, and MACD (Move, Add, Change, or Disconnect) services focusing on the EMEA region.

Responsibilities:
  • Work closely with Sales to facilitate a smooth transition to the implementation phase of the engagement and ensure they are aware of any escalations with the project.
  • Conduct welcome calls with customers to outline key milestones, review products/services, assess project requirements, and special needs.
  • Chair structured project process meetings with formal agendas and minutes to formally document all aspects of the project.
  • Interface directly with service provider provisioning teams to ensure delivery of services, manage delivery intervals, processes, and escalate as needed.
  • Communicate with senior-level management regarding project status, risks, conflicts, and other implementation constraints.
  • Maintain and continually update your order management and service provider records in our proprietary CRM, Command Center/Liaison.
Qualifications:
  • A strong understanding of organizational skills, including documenting activities, anticipating problems, planning schedules, and monitoring performance per priorities and deadlines.
  • Excellent communication, customer service, analytical, and leadership skills, with the ability to present professional demonstrations at all levels competently and confidently.
  • A proficient understanding of Telecom industry concepts, including Voice and Data Service, SD WAN, UCAAS, Cloud, and IT Security.
  • Experience working with Telecom IT Vendors and Managed Service Providers.
  • A high degree of initiative and ability to self-manage with minimal supervision.
  • Excellent time management and interpersonal skills, with the ability to manage multiple customers simultaneously and switch tasks based on shifting priorities.
  • Proficiency with Excel, Visio, PowerPoint, and SharePoint.
  • Bachelor's degree or equivalent experience in Telecommunications.
  • A minimum of 5 years in telecommunications project and service delivery management.
Estimated Salary:

$80,000 - $110,000 per year, depending on experience.


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